Ginu Kuriakose
Kottayam,India
Summary
To become an efficient key-player in the field I work; a career-oriented person proficient in my tasks and able to impart knowledge in the most effective manner.
Experienced Senior Technician with knack for solving complex technical issues and streamlining processes. Improved operational efficiency and reduced downtime by implementing innovative maintenance strategies and training junior staff. Known for delivering high-quality results under tight deadlines and fostering collaborative team environment.
Overview
24
24
years of professional experience
1
1
Certification
Work history
Senior Technician & Trainer
Gait Apple Premium Partner
, Kuwait
2021.01 - Current
- Provided software and hardware technical support for diverse Apple products, including iPhones and Macintosh computers.
- Assisted with warranty claims, ordering spare parts, and managing returns to Apple.
- Providing training for front desk support and technicians
- Facilitated the creation of maintenance contracts with customers.
Technical lead
iCity Apple Authorized Service Provider
Kuwait, Kuwait
2011.02 - 2020.12
- Provided software and hardware technical support for diverse Apple products, including iPhones and Macintosh computers.
- Assisted with warranty claims, ordering spare parts, and managing returns to Apple.
- Facilitated the creation of maintenance contracts with customers.
Service Engineer – Workshop Supervisor
Lasergraphics
Cochin, India
2004.09 - 2010.12
- Servicing and Maintenance of Apple Macintosh Computers (Desktops, Laptops, iPods, iPhones & iPads), Xerox Printers (Tektronics, Phaser 350, 360, 750, 740, Xerox N 2125, N2025, Phaser 6250 etc) Umax Scanners & Kodak Digital Cameras etc.
- (Authorized Resellers and Service Providers for Apple Macintosh)
Apprentice Trainee
Malayala Manorama Publications Ltd
Kottayam, India
2003.08 - 2004.08
- Maintenance of 4 Colour Printing presses, Flowline binding machines, Diesel Generator, Powerhouse and Air Compressors. Repairing of telephone and LAN and repairing of Electronic Control Cards.
Service Engineer (Part Time)
IFB Industries Ltd
Kottayam, India
2003.07 - 2004.07
- Repairing and Maintenance of Washing Machines, Dryers, Micro Wave Ovens, and Dishwashers.
Service Engineer (Part Time)
Fine Tune Electronics
Kottayam, India
2001.12 - 2002.06
- Repairing and Maintenance of Audio and Video Equipments.
Education
BA - Economics
Hydrabad University
04/2008 - 03/2010
Pre-Degree - undefined
MG University
Kerala, IndiaSecondary School Leaving Certificate - undefined
Kerala State Board of Public Examinations
Skills
- 22 Years Strong Experience Of Apple Products
- Expert in resolving issues of MacBook, MacBook Pro, MacBook Air, iMacs, Mac Pros, Apple TV, Airport Extreme, Time Capsule, Apple Displays including teardown and reassembling
- Strong Knowledge of iOS, Mac OS, tvOS & WatchOS
- NVIDIA, ATI Graphic Cards troubleshooting for Desktops and Laptops
- Open Service for iPhones, iPads & iPods
- Strong Knowledge of memory & Hard drive upgrading, making Fusion Drive of All Mac Machines, Knowledge of Terminal Commands
- Strong knowledge in Computer assembling & troubleshooting
- Installation of add-on cards and its driver configurations
- Installation of peripheral devices such as Printer, Scanner, Cameras, etc
- Knowledge in handling hard disk partition, fault tolerance technologies, Data recovery
- Operating system installation and configuration (Windows, Macintosh)
- Application Software
- Windows: Microsoft Office, Adobe Suite etc
- Macintosh: Open Office, iWork, Adobe Suite, Font management, Auto desk autoCAD etc
- Audio/video: Installation and trouble shooting of Final Cut Studio, Apple Logic Pro, Protocols
- Co-ordination
- Capable of extending Technical coordination, Strong experience in Apple GSX (Global Service Exchange related works)
Certification
- Apple Certified Desktop Technician- 2007
- Apple Certified Portable Technician- 2007
- Apple Certified Support Professional-2007
- Apple Certified iOS Technician
Languages Known
English: Read, Write, Speak
Arabic: Read, Write
Hindi: Read, Write, Speak
References
Available on request
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
TECHNICAL QUALIFICATIONS
- ITI Electronics (National Trade Certificate)
- Diploma in Computer Hardware & Networking
- Laptop & Desktop Chip level service Professional
Timeline
Senior Technician & Trainer
Gait Apple Premium Partner
2021.01 - Current
Technical lead
iCity Apple Authorized Service Provider
2011.02 - 2020.12
Service Engineer – Workshop Supervisor
Lasergraphics
2004.09 - 2010.12
Apprentice Trainee
Malayala Manorama Publications Ltd
2003.08 - 2004.08
Service Engineer (Part Time)
IFB Industries Ltd
2003.07 - 2004.07
Service Engineer (Part Time)
Fine Tune Electronics
2001.12 - 2002.06
Pre-Degree - undefined
MG University
Secondary School Leaving Certificate - undefined
Kerala State Board of Public Examinations
BA - Economics
Hydrabad University
04/2008 - 03/2010