Gloria Asiimwe
Kampala,Uganda
Summary
Dynamic and results-driven professional with a proven track record in upselling and cross-selling, confidently recommending complementary products or upgrades. Adept at loyalty program promotion, successfully enrolling customers in store rewards or credit card programs. Skilled in conflict resolution, de-escalating customer complaints and processing returns or exchanges professionally. Demonstrates strong active listening abilities to understand customer needs and provide personalised product recommendations. Excels in multitasking and time management, efficiently juggling customer assistance, phone inquiries, and register duties during peak hours.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Team Leader
Platinum Credit - Uganda
2025.05 - 2026.05
- Lead a team of sales agents to meet their day-to-day targets.
- Report on management on the progress of the team as far as branch targets are concerned.
- Help in office administration in the absence of the Branch coordinator.
Customer Service Advisor
M-KOPA Uganda
2022.10 - 2025.04
- Taking ownership and solving customer problems at the first point of contact and escalate where necessary.
- Providing information about products and services of the company.
- Collaborating with the team on how to resolve customer queries and issues.
- Building professional relationships with customers by managing their queries relating to the products.
Sales Associate/Cashier
Active Shopping Centre – Uganda
2017.03 - 2022.09
- Greet shoppers and help find products.
- Process cash, cards, and mobile money.
- Arrange shelves and rotate expired goods.
- Count stock and report low items.
- Keep aisles tidy and hygienic.
- Supporting the Store keeping team in managing Inventory
Education
Bachelor of Social Work - Social Administration
Kabale University
Kabale 2014.09 - 2017.05
Uganda Advanced Certificate of Education -
Bishop Comboni College Kambuga
2012.01 - 2013.12
Uganda Certificate of Education -
Makiro Hill Girls Voc Secondary School
2008.02 - 2011.12
Skills
- Upselling & Cross-selling: Confidently recommending complementary products or upgrades
- Loyalty Program Promotion: Successfully enrolling customers in store rewards or credit card programs
- Conflict Resolution: De-escalating customer complaints and processing returns or exchanges professionally
- Active Listening: Understanding customer needs to provide personalized product recommendations
- Multitasking & Time Management: Juggling customer assistance, phone inquiries, and register duties during peak hours
- Tolerance and patience
- Task delegation
- Team development
- Decision-Making
- Honest & Loyal
- Microsoft Excel
Languages
English
Fluent
Behavioural Competencies
- Self-motivated, good listener as well as a quick learner.
- Effective communication and interpersonal skills
- Well organized and hard working
- Honest and loyal. Always on time and respectful of others
Timeline
Team Leader
Platinum Credit - Uganda
2025.05 - 2026.05
Customer Service Advisor
M-KOPA Uganda
2022.10 - 2025.04
Sales Associate/Cashier
Active Shopping Centre – Uganda
2017.03 - 2022.09
Bachelor of Social Work - Social Administration
Kabale University
2014.09 - 2017.05
Uganda Advanced Certificate of Education -
Bishop Comboni College Kambuga
2012.01 - 2013.12
Uganda Certificate of Education -
Makiro Hill Girls Voc Secondary School
2008.02 - 2011.12