To acquire a reputed position in the organization where I can best utilize my skill and knowledge for the growth of the organization Customer Service Associate
Hi, I’m
Goma Pokhrel
Customer Service Assocaite
Salmiaya. Block 10 Al-Mugera Street,Mubarak Al-Kabeer
Summary
Overview
12
years of professional experience
3
years of post-secondary education
Work History
Yangki's Sale ParoParo
Calisher and Sale Associate
01.2021 - 03.2023
Job overview
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Nejoud Restaurant Management
customer support
01.2019 - 05.2020
Job overview
- Serve as a point of contact for, and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Built strong relationships with field operations team to support business development opportunities and improve service.
Hotel PedlingThimphu
Salon Supervisor
03.2017 - 10.2018
Job overview
- Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
- Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
- Maintained client waiting area, ensuring that it was always spotless and neat.
- Greeted patrons upon arrival at salon and offered cold or hot beverage.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
Lakme SaloonUtter Pradesh
Receptionist
06.2014 - 10.2016
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
Kuendrup Higher Secondary SchoolGelephu
Commerce
03.2011 - 12.2013
Job overview
- The practice of recording, allocating and outlining trade transactions for a business
- It provides an assessment of management concerning the financial outcomes and ranking of an establishment.
- Developed relationships with suppliers to facilitate timely delivery of products.
Education
Kuendrup Higher Secondary School Gelephu Bhutan
High School Diploma
03.2011 - 12.2013
University Overview
Skills
Trend detection and analysis
Availability
See my work availability
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Available
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tuesday
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thursday
friday
saturday
sunday
morning
afternoon
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Timeline
Calisher and Sale Associate
Yangki's Sale Paro
01.2021 - 03.2023
customer support
Nejoud Restaurant Management
01.2019 - 05.2020
Salon Supervisor
Hotel Pedling
03.2017 - 10.2018
Receptionist
Lakme Saloon
06.2014 - 10.2016
Commerce
Kuendrup Higher Secondary School
03.2011 - 12.2013
Kuendrup Higher Secondary School
High School Diploma
03.2011 - 12.2013
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