To acquire a reputed position in the organization where I can best utilize my skill and knowledge for the growth of the organization Customer Service Associate
Hi, I’m
Goma Pokhrel
Customer Service Assocaite
Salmiaya. Block 10 Al-Mugera Street,Mubarak Al-Kabeer
Summary
Overview
12
years of professional experience
3
years of post-secondary education
Work History
Yangki's Sale ParoParo
Calisher and Sale Associate
01.2021 - 03.2023
Job overview
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Nejoud Restaurant Management
customer support
01.2019 - 05.2020
Job overview
- Serve as a point of contact for, and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Built strong relationships with field operations team to support business development opportunities and improve service.
Hotel PedlingThimphu
Salon Supervisor
03.2017 - 10.2018
Job overview
- Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
- Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
- Maintained client waiting area, ensuring that it was always spotless and neat.
- Greeted patrons upon arrival at salon and offered cold or hot beverage.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
Lakme SaloonUtter Pradesh
Receptionist
06.2014 - 10.2016
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
Kuendrup Higher Secondary SchoolGelephu
Commerce
03.2011 - 12.2013
Job overview
- The practice of recording, allocating and outlining trade transactions for a business
- It provides an assessment of management concerning the financial outcomes and ranking of an establishment.
- Developed relationships with suppliers to facilitate timely delivery of products.
Education
Kuendrup Higher Secondary School Gelephu Bhutan
High School Diploma
03.2011 - 12.2013
University Overview
Skills
Trend detection and analysis
Data reconciliation reporting
Customer Inquiry Management (CIM)
Training and demonstration development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Calisher and Sale Associate
Yangki's Sale Paro
01.2021 - 03.2023
customer support
Nejoud Restaurant Management
01.2019 - 05.2020
Salon Supervisor
Hotel Pedling
03.2017 - 10.2018
Receptionist
Lakme Saloon
06.2014 - 10.2016
Commerce
Kuendrup Higher Secondary School
03.2011 - 12.2013
Kuendrup Higher Secondary School
High School Diploma
03.2011 - 12.2013