Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
Generic
GOMA WATI POKHREL

GOMA WATI POKHREL

Salmiaya

Summary

Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Beauty Advisor

Inglot
12.2023 - Current
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.

Customer Service Associate

Nejoud Restaurant Management Company
01.2019 - 04.2020
  • Serve as a point of contact for customer support and complaints.
  • Proactively identify, investigate, and resolve recurring customer support issues.
  • Maintain appropriate documentation and records of customer interactions.
  • Maintain appropriate files regarding each customer interaction.

Beautician

TENZIN'S HAIR AND BEAUTY ACADEMY
12.2017 - 12.2018
  • Applying makeup for weddings, birthdays and other special occasions.
  • Advising clients about makeup and beauty products they can use between treatments, including encouraging clients to buy salon products.
  • Processing customer payments and making appointments for follow-up treatments as required.

Beautician

LALME SALON
09.2014 - 05.2016
  • Conduct skin analysis (face and body).
  • Manage appointments.
  • Warmly welcome customers upon their arrival.
  • Performing skin treatments, removing unwanted hair and advising clients about beauty options.

Education

Commerce -

Kuendrup Higher Secondary School
03.2011 - 12.2013

Beautician - undefined

TENZIN'S HAIR AND BEAUTY ACADEMY
12.2017 - 12.2018

Beautician - undefined

LALME SALON
Bareilly, Utter Pradesh
09.2014 - 05.2016

Skills

Customer Service

Interests

Interacting with new People
Learning and Exploring new things

Personal Information

  • Date of Birth: 03/18/91
  • Gender: Female
  • Nationality: Bhutan
  • Driving License: light Vehicle
  • Marital Status: Married
  • Place of Birth: Bhutan

Timeline

Beauty Advisor

Inglot
12.2023 - Current

Customer Service Associate

Nejoud Restaurant Management Company
01.2019 - 04.2020

Beautician

TENZIN'S HAIR AND BEAUTY ACADEMY
12.2017 - 12.2018

Beautician - undefined

TENZIN'S HAIR AND BEAUTY ACADEMY
12.2017 - 12.2018

Beautician

LALME SALON
09.2014 - 05.2016

Beautician - undefined

LALME SALON
09.2014 - 05.2016

Commerce -

Kuendrup Higher Secondary School
03.2011 - 12.2013

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