GOMA WATI POKHREL
Salmiaya
Summary
Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Beauty Advisor
Inglot
12.2023 - Current
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
Customer Service Associate
Nejoud Restaurant Management Company
01.2019 - 04.2020
- Serve as a point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.
- Maintain appropriate documentation and records of customer interactions.
- Maintain appropriate files regarding each customer interaction.
Beautician
TENZIN'S HAIR AND BEAUTY ACADEMY
12.2017 - 12.2018
- Applying makeup for weddings, birthdays and other special occasions.
- Advising clients about makeup and beauty products they can use between treatments, including encouraging clients to buy salon products.
- Processing customer payments and making appointments for follow-up treatments as required.
Beautician
LALME SALON
09.2014 - 05.2016
- Conduct skin analysis (face and body).
- Manage appointments.
- Warmly welcome customers upon their arrival.
- Performing skin treatments, removing unwanted hair and advising clients about beauty options.
Education
Commerce -
Kuendrup Higher Secondary School
03.2011 - 12.2013
Beautician - undefined
TENZIN'S HAIR AND BEAUTY ACADEMY
12.2017 - 12.2018
Beautician - undefined
LALME SALON
Bareilly, Utter Pradesh 09.2014 - 05.2016
Skills
Customer Service
communication
Cosmetics and facial care services
Product demonstrations
Brand awareness
Sales proficiency
Skin analysis
Makeup techniques
Team collaboration
Makeup application techniques
Attention to detail
Relationship building and management
Interests
Interacting with new People
Learning and Exploring new things
Personal Information
- Date of Birth: 03/18/91
- Gender: Female
- Nationality: Bhutan
- Driving License: light Vehicle
- Marital Status: Married
- Place of Birth: Bhutan
Timeline
Beauty Advisor
Inglot
12.2023 - Current
Customer Service Associate
Nejoud Restaurant Management Company
01.2019 - 04.2020
Beautician
TENZIN'S HAIR AND BEAUTY ACADEMY
12.2017 - 12.2018
Beautician - undefined
TENZIN'S HAIR AND BEAUTY ACADEMY
12.2017 - 12.2018
Beautician
LALME SALON
09.2014 - 05.2016
Beautician - undefined
LALME SALON
09.2014 - 05.2016
Commerce -
Kuendrup Higher Secondary School
03.2011 - 12.2013