Gulam Mujtaba Hussain Aqueel

• Providing remote assistance to end users on technical issues.
• Managing user accounts in Active Directory, such as adding a new user and resetting passwords.
• Creating new email contacts, users, and mailboxes.
• Configuring Outlook for the users and troubleshooting Outlook issues.
• Managing servers and sharing file access with users.
• Installing and managing printers on the network.
• Configuring a new laptop for the users as per the requirements.
• Providing remote assistance for all desktop and laptop-related issues.

• Responsible for providing solutions to the help desk calls registered within the SLA.
• Monitoring and troubleshooting client desktops.
• Handling installations of new systems and software, and ensuring smooth operation.
• Responsible for the installation and management of the computer peripherals within the campus.
• Managing the controls and permissions for the end users as per the management instructions.
• Handling Internet and Wi-Fi access points and networks within the campus.
• 24/7 on-call visits and support to the end users.
• Support and manage the file server and backup server.
• Monitoring anti-virus and its updating policy.
• Servicing all ranges of computers and peripherals, diagnosing and troubleshooting all Hardware and software problems.

• Contracted to assist 50+ AT&T clients with their network deployment projects.
• Developed routing plans for communication systems with improved call volume handling and redirecting capabilities.
• Used proprietary scripting tools to clean and analyze large data sets related to AT&T toll-free numbers.
• Promoted to the role of senior associate by exceeding KPI targets.
• Collaborated with stakeholders such as technical engineers and client representatives to deliver SLAs.
• Conduct in-depth research, analysis, and prepare detailed reports or presentations for clients and internal teams.
• Worked closely with junior associates, providing guidance and support to help them develop their skills and ensure high-quality work.
• Identified opportunities for process improvement and help implement solutions to enhance productivity and service quality.

Assist with user management (creating, updating, and deactivating users).

• Help configure roles, profiles, and permission sets to ensure proper access control.
• Troubleshoot basic Salesforce issues, and provide support to end users.
• Perform data imports, exports, and updates using Salesforce tools (e.g., Data Loader).
• Assist in maintaining data integrity through duplication and cleanup efforts.
• Create and modify custom reports and dashboards for different business needs.
• Ensuring Salesforce follows best practices for security and compliance.
• Helping to document system changes and updates.