Gurunadha Lankipalli
Kadapa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Support Technician
Dell Technologies
Chennai
08.2014 - 11.2015
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
Ecommerce Team Leader
Taw9eel.com
Kuwait
12.2015 - 02.2017
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Onboarded new temps by entering employee information into systems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
Store Supervisor
Taw9eel.com
Kuwait
03.2017 - 11.2019
- Maintained customer satisfaction with quick and professional handling of product returns.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Directed system updates to boost productivity and control recordkeeping errors.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Ecommerce Supervisor
Taw9eel.com
KUWAIT
12.2019 - Current
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed team communications and information for meetings.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor of Science - Computers
Nova Academy of Rural Education & Research
Tamilnadu06.2014
Skills
- Operating Procedures and Policies
- Cash Handling and Reconciliation
- Job Assignments
- Shipping and Receiving Oversight
- Warehousing Processes
- Workload Delegation
Languages
Telugu & Hindi
Native language
Timeline
Ecommerce Supervisor
Taw9eel.com
12.2019 - Current
Store Supervisor
Taw9eel.com
03.2017 - 11.2019
Ecommerce Team Leader
Taw9eel.com
12.2015 - 02.2017
Support Technician
Dell Technologies
08.2014 - 11.2015
Bachelor of Science - Computers
Nova Academy of Rural Education & Research
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