Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Hady Sherif

Kuwait City,Salmiya

Summary

Rational System Analyst with 7 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

System Analyst

Kuwait Danish Dairy (KDD)
Subhan / Kuwiat
01.2018 - Current
  • Manage Maximo EAM System administration and configuration modules, workflow development and administration
  • Participated in all phases of project management lifecycle with required technical expertise
  • Serve as contact between vendor and Maximo EAM System Users to resolve issues
  • Suggested improvement procedures with regard to delivery of solutions and relevant documentation
  • Provided Support in installation and maintenance of latest versions of Maximo applications
  • Provided technical assistance for uploading of new data sets into Maximo to ensure data integrity and data standards
  • Support all Maximo environments, including testing, development, pre-prod, training and production
  • Provide support for sections using Maximo Mobility (EZMaxMobile)
  • Apply, test and verify fixes/patches to Maximo EAM System
  • Support and maintain Maximo EAM System reports
  • Generating and handling pivot table reports.
  • Develop and Generate BIRT Reports
  • Collaborated with cross-functional teams to develop system solutions tailored to business needs.
  • Streamlined workflow processes by automating manual tasks, increasing team productivity.
  • Provided technical support for end-users, resolving issues promptly and effectively.
  • Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
  • Designed custom reports for management teams, providing valuable insights into key performance metrics and facilitating informed decision-making processes.
  • Facilitated training sessions for staff members on new software applications, promoting efficient adoption of new technologies across organization.
  • Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.
  • Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
  • Conducted comprehensive system analyses to identify areas for improvement and optimization.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Developed diagrams to describe and lay out logical operational steps.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Resolved or escalated problem tickets to resolve user issues.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

University Teaching Assistant

Future University In Egypt
Cairo
09.2016 - 01.2018
  • Enhanced classroom learning environment through implementation of innovative and engaging lesson plans.
  • Contributed to significant improvement in overall class performance by providing personalized tutoring sessions for struggling students.
  • Supported faculty members with research projects, contributing to advancement of scholarly knowledge within field.
  • Assisted professors with course preparation, ensuring timely delivery of materials and efficient use of resources.
  • Served as reliable resource for students seeking academic guidance, leading to improved confidence and performance in coursework.
  • Facilitated strong communication between faculty and students by promptly addressing inquiries and concerns related to course content or requirements.
  • Provided valuable input on curriculum development initiatives, helping shape course offerings that better aligned with departmental goals and student needs.
  • Evaluated student presentations for clarity, accuracy, and depth of understanding, offering constructive feedback for improvement efforts.
  • Documented attendance and completed assignments to maintain full class and student records.
  • Checked assignments, proctored tests and provided grades according to university standards.
  • Built and maintained professional relationships with students and faculty members.
  • Assisted with development and implementation of new course materials to enhance learning experience.

Education

BBA - Management Information Systems

Future University in Egypt
Cairo
06.2016

Skills

  • Testing and Debugging
  • Project Coordination & Management
  • Maximo Asset Management & ITSM (IBM)
  • Oracle
  • JAVA
  • SQL
  • Project Documentation
  • Technical Analysis & Documentation
  • Business Process Analysis
  • UML modeling
  • Application Integration
  • Software development methodologies
  • End-user support
  • Analytical Thinking & Problem-Solving
  • Teamwork and Collaboration

Accomplishments

  • Upgrade Maximo ITSM (Project Team Member)
  • Upgrade Maximo Asset Management (Project Team Member)
  • Refrigeration Department Service Management (Project Lead)
  • Product Discontinuation Workflow Process (Project Lead)
  • Implementing Incident Management System (Project Lead)
  • Implementing SLA to ITSM (Project Team Member)
  • Implement Change & Release Management System
  • Integrate Garage Gate Passes to Maximo (Project Lead)
  • Contract Management System (Project Lead)
  • Implementing Incident Application (Project Lead)
  • Vehicle Pass request (Project Team Member)
  • Assemble & supervising Service Desk team

Certification

  • ITIL V4 Certified
  • Project Management Professional PMP (Preparing for Exam)

Languages

Arabic
Native language
English
Upper intermediate
B2

Timeline

System Analyst

Kuwait Danish Dairy (KDD)
01.2018 - Current

University Teaching Assistant

Future University In Egypt
09.2016 - 01.2018

BBA - Management Information Systems

Future University in Egypt
  • ITIL V4 Certified
  • Project Management Professional PMP (Preparing for Exam)
Hady Sherif