Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
BusinessAnalyst
Haidy  Hawas

Haidy Hawas

Sales consultant
Kuwait City,KU

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

8
8
years of professional experience
1
1
Language

Work History

Secretary

Ghars school
12.2023 - Current
  • Managed calendar schedules, ensuring optimal time management and prioritization of appointments.
  • Coordinated communication between departments, enhancing information flow and collaboration.
  • Developed and maintained filing systems, improving document retrieval efficiency.
  • Implemented office procedures, streamlining administrative tasks and reducing operational delays.

Customer Service Representative

STC
Kuwait, Kuwait
01.2018 - 10.2023
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Diploma - English, Especial

Kafr El Shiekh University

Diploma - Curricula And Methods of Teacher English

Montazah Prep School

A supervisor - undefined

Al – Helal Nursery School

Faculty Of Arts - Quality Control

Toyour El Janna Nursery School, Kafr El Shiekh University

Course In Human Resources - undefined

Kafr El Shiekh University

Pathway Training Program Development Of English Skills D.E.S - undefined

Skills

  • ICDL – IT WINDOWS XP –
  • Microsoft Office

Personal Information

Title: Sales Representative

Languages

arabic,mother language 

english , native language 

Timeline

Secretary

Ghars school
12.2023 - Current

Customer Service Representative

STC
01.2018 - 10.2023

Diploma - English, Especial

Kafr El Shiekh University

Diploma - Curricula And Methods of Teacher English

Montazah Prep School

A supervisor - undefined

Al – Helal Nursery School

Faculty Of Arts - Quality Control

Toyour El Janna Nursery School, Kafr El Shiekh University

Course In Human Resources - undefined

Kafr El Shiekh University

Pathway Training Program Development Of English Skills D.E.S - undefined

Haidy HawasSales consultant