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Haidy Osman
Remote Program Manager
Cairo
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Program Manager
Boubyan Digital Factory
Cairo
10.2022 - Current
- Established milestones and objectives based on input from functional areas and stakeholders.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for stakeholders.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Program Manager
National Bank of Kuwait
Kuwait
09.2018 - 10.2022
- Established milestones and objectives based on input from functional areas and stakeholders.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Coached team members on productivity strategies to accomplish challenging goals.
- Devised creative solutions to critical customer and user needs.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Participated in vendor selection and management process for program initiatives.
- Participated in pilot tests and revised programs based on feedback and results.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Leveraged project management processes and tools to define and execute projects.
- Identified program obstacles and communicated possible impacts to team.
Senior Project Manager
NCR Corporation
Kuwait
06.2008 - 09.2018
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Facilitated penetration of key accounts via strategic planning initiatives.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
- Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Education
Bachelor of Science - Computer Science
Cairo University
Egypt 09.1996 - 05.2001
Skills
Program leadership
Budget coordination
Team leadership and direction
Performance monitoring
Cross functional Team Builder
Vendor management
Project Management
Software Development Life Cycle
Certification
PMP - Project Management Professional
Interests
Walking
Timeline
Program Manager
Boubyan Digital Factory
10.2022 - Current
ACP-Agile Certified Practitioner
10-2021
Program Manager
National Bank of Kuwait
09.2018 - 10.2022
PMP - Project Management Professional
04-2014
Senior Project Manager
NCR Corporation
06.2008 - 09.2018
Bachelor of Science - Computer Science
Cairo University
09.1996 - 05.2001
Accomplishments
- Collaborated with team of 30+ in the development of Enterprise Service bus.
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