Hakam Ali
NFVI , IT Infrastructure , VAS BO Engineer
Salwa,HA
Summary
Highly capable, versatile and accomplished engineer with more than 7 years extensive management services experience, planning and implementing cloud ,systems and networks. In-depth knowledge of System and participated in IT Infrastructure as NFVI and 5GC
Overview
7
7
years of professional experience
17
17
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
IT Infrastructure , VAS Back Offce Engineer
Huawei Technologies
8 2020 - Current
- Performing High/Critical Risk operations on Live network
- Working on FusionSphere CPS and FusionSphere OM
- Creating ,Migrating and Rebuilding VMs in FS Cloud
- Handling IT Infrastructure for NFVI and 5GC Teleco Cloud
- Handling eSight for monitoring IT servers ,Storages and FusionSphere.
- Updating all my nodes to latest versions.
- Responsible for E9000 chassis and their switches
- Responsible for E9000H-8 chassis For 5GC VMs
- Responsible for OceanStor 5500 V3 , 5500 V5 and 5300 V5 Storages
- Responsible for CH121 V3, CH121 V5 and CN221 Servers
- Replacing faulty parts in live network in servers and storages
- Responsible about cloud NFVI and cloud 5GC environment which handles whole CORE nodes
- IaaS Owner for core Huawei network
- Finish precautions and rectification in time to avoid issues in network.
- Supporting DATACOM , CS and PS in their network change.
- Creating RFC for each live operation in NetCare system and follow up with related RND
- Handling whole VAS cloud Project in STC including maintenance/upgrades/fixing bugs issues in software and fixing whole hardware issues
- Handling AAA for VOWIFI and Apple Watch
- Responsible for U2020 VNF LCM
- Strong knowledge in all network NEs (HSS, PCRF,USN,UGW,CG,SPS,IMS,UDM,PCF,NRF,SMF,AMF,CGW,DGW,UDG,UAM,DRA)
- Updating topology and contingency plan
- Review RFCs for team
- Troubleshooting on Linux and SQL
- Follow NetCare process and manage SLA
- Preventive Maintenance and Health check
- Monthly and Weekly Maintenance
- Second level support for customer
- Creating standard operation procedure (SOP) for all day-to-day operations
- Measuring running services using standard KPIs with customer
- Monitoring ticketing system to ensure solving/closing inside SLA
- Crating network changes on change management system according to standard procedures
- Ensure spare parts availability
- Implementation and configuration of different VAS solution
- Coordinate integration activities between VAS solutions with core network, LAN, charging systems and third-party service providers (SPs)
- Ensure timely delivery of content through VAS solutions operation and Maintenance of hardware and software of VAS nodes such as (SMSC, MMSC, VMS, MCA, USSD, CRBT, etc.)
- Ensure timely backups of all important data in VAS nodes
- Managing SDP products and dealing with it
- Doing needed operation and upgrade for all related products
- Handling new SDP (Service Delivery Platform) Project for whole STC VAS department
- Dealing with any issue under SDP system related to CRM/IT until issue closed
- Sending a weekly Performance Report to the Customer& high management showing VAS KPIs and VAS performance with showing whole risks and Measurement in the related VAS nodes.
Core and VAS FO Engineer
Huawei Technologies
11.2017 - 08.2020
- SDP NEs experience (CGW- IB - CHG - SAG- Portal one - -SEE)
- Strong knowledge in protocols such as (SOAP UI - SMNP - Diameter- SMPP - SIP -SMTP - XML)
- Strong Experience in API (Application Programming Interface) Big knowledge in different VAS nodes (MMSC, WAPGW, SDP, VMS, MCN and Cloud NFV)
- Surveillance and fault management of CS and PS elements through U2000
- Monitor alarms and performance information to identify faults/alarms or degradation
- Manage change-requests activity on networks in real time to ensure all activities comply per process
- Respond to escalated customer network faults
- Create and update network trouble tickets
- First level troubleshooting /operations
- Provide surveillance and first level support
- Escalation and notification of alarms outages to relevant parties
- Provide initial analysis to localize issues and restore if possible
- Perform Fault Management by co-coordinating support resources, managing technical escalation to ensure fault is rectified within KPI
- Running of routines & health checks to determine network status
- Good MML command knowledge and Call Path knowledge.
- Improved team productivity by providing technical guidance and mentoring junior engineers
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration
Field Engineer
Al Diyar United Co (DUC)
08.2017 - 10.2017
- Installing and Troubleshooting OS and its applications
- Maintenance for some computer's hardware
- Knowledge of Network topologies, Cisco routers, Firewalls, and Switches
- Knowledge of principles and protocols of LAN and WAN technologies
- Analyzing technical implementation procedures to ensure that it meets client's specifications.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Al-Ahliyya Amman University (AAU)
Jordon 08.2012 - 06.2017
High School Diploma -
Al Saif Private School
Kuwait 06.2000 - 06.2012
Skills
Technical reporting
Root Cause Analysis
Process Improvement
System Troubleshooting
Time Management
Problem-Solving
Teamwork and Collaboration
Computer Skills
Team building
Problem-solving abilities
Certification
Project Management Professional (PMP)
Place Of Birth
Kuwait, 14/10/1994
Personal Information
- Nationality: Jordanian
- Driving License: Kuwait Driving license
- Marital Status: Married
- KSE Membership
Awards
- One from the best engineer in Huawei K-STC in 2021 H1
- 2021 Q3 Outstanding Cyber Security Individual Award in Huawei Gulf Region
- 2022 H2 Outstanding Cyber Security Individual Award in Huawei Gulf Region
- K-STC delivery team 2023 H1 outstanding Individuals
- Excellent delivery Individual July 2023
- 2023 Q3 Best network change award
Timeline
Core and VAS FO Engineer
Huawei Technologies
11.2017 - 08.2020
Field Engineer
Al Diyar United Co (DUC)
08.2017 - 10.2017
Bachelor of Science - Electrical, Electronics And Communications Engineering
Al-Ahliyya Amman University (AAU)
08.2012 - 06.2017
High School Diploma -
Al Saif Private School
06.2000 - 06.2012
IT Infrastructure , VAS Back Offce Engineer
Huawei Technologies
8 2020 - Current