HAKKIB JAVID
Al Manqaf
Summary
Astute IT Technical Support with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Desk Professional
Diyar United Company
08.2023 - Current
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Fostered positive customer relationships by providing empathetic and timely assistance on all inquiries.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
IT Support Engineer
Gulf Voltech Company
01.2020 - 06.2023
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Configured hardware and granted system permissions to new employees.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Diagnosed and troubleshot hardware, software and network issues.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
King College Of Technology
India05.2015
Skills
- Network Troubleshooting
- Service Schedule Coordination
- Teamwork and Collaboration
- Technical Support
- Attention to Detail
- System Maintenance
- Local attraction knowledge
- Performance Assessment
- Project Coordination
- A Certification
- Organizational Skills
- Data Recovery
- Computer Diagnostics
- Call Center Operations
- TCP/IP
- Active Listening
- Report Preparation
- Help Desk Support
- Hardware and Software Configuration
- Troubleshooting Network Issues
- Problem-Solving
- User Support
- Remote Technical Support
- Application installations
- Microsoft Certification
- Device Installation
- Technical Troubleshooting
Certification
- Microsoft 365 Administrator
- Comptia A+
- ITIL V4 Foundation
- CCNA
Languages
Tamil
Native language
English
Upper intermediate
B2
Arabic
Intermediate
B1
Hindi
Upper intermediate
B2
Reading Books, Quran
- Reading and Studying in IT books.
- Free time Reading in Islamic books and Quran.
Timeline
Service Desk Professional
Diyar United Company
08.2023 - Current
IT Support Engineer
Gulf Voltech Company
01.2020 - 06.2023
Bachelor of Engineering - Electrical And Electronics Engineering
King College Of Technology
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