HALA ABDULLAH
CUSTOMER SUPPORT SPECIALIST AND SALES COORDINATOR
Summary
Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled client relationship management, and adaptive problem-solving.
Overview
10
10
years of professional experience
2
2
Languages
Work History
CUSTOMER SUPPORT AND SALES SPECIALIST
LAPPUCCINO LIGHTING
10.2017 - Current
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Built strong client relationships through consistent communication and effective problemsolving.
- Increased sales revenue by developing and implementing strategic sales plans.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Demonstrated product features, answered questions and persuasively overcame objections.
ACCOUNTANT
Alghanim International Head Office
04.2017 - 09.2017
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Contact Center Representative
Aramex Delivery Unlimited
11.2015 - 03.2017
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
Education
No Degree - CMA COURSE
GUST
Kuwait City, Kuwait 04.2001 -
BBA - Business Ad Ministration And Management
ARAB OPEN UNIVERSITY
Kuwait City, Kuwait 04.2001 -
Skills
Client relations, Relationship selling & Inquiry handling
Needs assessment
Sales reporting
Lighting industry product expertise
Customer experience enhancement
Fluent in English and a native Kuwaiti speaker
Timeline
CUSTOMER SUPPORT AND SALES SPECIALIST
LAPPUCCINO LIGHTING
10.2017 - Current
ACCOUNTANT
Alghanim International Head Office
04.2017 - 09.2017
Contact Center Representative
Aramex Delivery Unlimited
11.2015 - 03.2017
No Degree - CMA COURSE
GUST
04.2001 -
BBA - Business Ad Ministration And Management
ARAB OPEN UNIVERSITY
04.2001 -