Halema Dashti
Relationship Manger
Kuwait
Overview
14
14
years of professional experience
Work History
Relationship Manager
ABK
Head Office - Private Banking & Wealth Department
04.2022 - Current
- Evaluated portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Assistant Manager
ABK
Head Office - Private Banking & Wealth Department
04.2019 - 04.2022
Relationship Officer
ABK
Head Office - Private Banking & Wealth Department
10.2015 - 04.2019
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Streamlined internal processes, implementing innovative solutions that improved efficiency in managing client accounts.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
- Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
Service Officer
ABK
Head Office - Ahli Bank Of Kuwait
04.2012 - 10.2015
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Collaborated with cross-functional teams to develop and implement service improvement initiatives.
- Improved overall workflow efficiency by implementing standardized procedures across the department.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
Customer Service Representative
ABK
Head Office - Ahli Bank Of Kuwait
06.2010 - 04.2012
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Bachelor of Political Science . -
Kuwait University
Kuwait City, Kuwait 04.2001 -
Skills
Overcoming Objections
Customer Education and Consulting
Excellent Communication
Qualifying Customers
Customer Portfolio Management
Relationship Management
Value Selling
Wealth management offerings
Investment and Wealth Planning
Relationship building and management
Relationship Building
Relationship Building
Banking
Account Management
Customer Service
Issue Resolution
Wealth Management
Team Leadership
Public Speaking
Product Knowledge
Written and verbal communication
Work Planning
Team Building Leadership
Willing to Learn
Timeline
Relationship Manager
ABK
04.2022 - Current
Assistant Manager
ABK
04.2019 - 04.2022
Relationship Officer
ABK
10.2015 - 04.2019
Service Officer
ABK
04.2012 - 10.2015
Customer Service Representative
ABK
06.2010 - 04.2012
Bachelor of Political Science . -
Kuwait University
04.2001 -