Overview
11
11
years of professional experience
Work History
Guest Relations Officer
Regency Hotel
Kuwait
10.2022 - 03.2024
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
Guest relation
Hotel BB Çelik Palace / Ataturk Palace Bursa (Turkey)
01.2020 - 01.2022
Guest relation
Hotel Golden Tulip Carthage Tunis
01.2018 - 01.2019
- Working in the VIP Lounge, meeting and conference room
- Tasks include check-in, currency exchange, billing for meeting rooms, and assisting guests.
Commercial agent in booking department
Business and Leisure Travel
01.2016 - 01.2017
- Booking excursions, tours, transfers, hotel stays, and bus rentals.
Hostess
Golden Tulip
01.2015
Receptionist
TREGI Tunisia (Jacob's Bros Consulting Tunisia)
01.2013 - 01.2015
- Greeting and directing all visitors, including job candidates and customers
- Ensuring completion of paperwork, sign-in and security procedures
- Handling special administrative projects, as well as overflow work from other assistants, and answering incoming calls.
Secretary and translator
Translation agency
01.2012
- Translation and secretarial work in the Italian language.
Receptionist
National Society for Water Exploitation and Distribution
01.2011
- To greet customers and receive their water raccodement claims and inform them about the necessary documents for a new connection and handle incoming calls.
Administrative Assistant
PVC Aluminum Company
01.2011
- Organize appointments, planning screen calls, prepare and organize meetings, perform typing documents, mail processing and electronic message management, organization and archiving of documents.
Education
Obtaining the bachelor's literary section -
Obtaining the degree applied in Italian specialty commerce international -
Skills
- Word, excel, access, power point, internet Explorer, Fidelio system , Opera
Personal Information
- Place of Birth: Tunisia
- Date of Birth: 11/26/1987
- Nationality: Tunisian
- Marital Status: Single
Hobbies and Interests
Handmade decor creation
Languages
Arabic
Native language
French
Advanced
C1
English
Upper intermediate
B2
Timeline
Guest Relations Officer - Regency Hotel
10.2022 - 03.2024
Guest relation - Hotel BB Çelik Palace / Ataturk Palace Bursa (Turkey)
01.2020 - 01.2022
Guest relation - Hotel Golden Tulip Carthage Tunis
01.2018 - 01.2019
Commercial agent in booking department - Business and Leisure Travel
01.2016 - 01.2017
Hostess - Golden Tulip
01.2015
Receptionist - TREGI Tunisia (Jacob's Bros Consulting Tunisia)
01.2013 - 01.2015
Secretary and translator - Translation agency
01.2012
Receptionist - National Society for Water Exploitation and Distribution
01.2011
Administrative Assistant - PVC Aluminum Company
01.2011
High school ibn khaldoun Tunis - Obtaining the bachelor's literary section,
Faculty of Letters, Arts and Humanities of Tunis - Obtaining the degree applied in Italian specialty commerce international,