Summary
Overview
Work History
Education
Skills
Certification
References
Training
Languages
Timeline
Generic
Hani Nour Eddine

Hani Nour Eddine

Salmiya

Summary

A hardworking electronic retail showroom supervisor with a proven track record of 15 years in driving business forward while delivering high retail standards. Ability to manage daily operations and planning the use of materials and human resources to ensure maximum efficiency. Main highlight of my experience was at X-Cite by Alghanim Electronics. X-Cite is the largest multi-brand electronics retailer in Kuwait, with over 300 global brands available at 48 outlets. I am a Showroom supervisor for a 4000 square meter showroom, managing over 80 employees. During this time, I handled two express stores, a super store and a Mega store.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Supervisor

Xcite – Alghanim Electronics
01.2008 - Current
  • Manages and leads staff in achieving location targets;
  • Assists sales staff in completing difficult sales transactions.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Trained newly hired sales team in upselling techniques.
  • Drives sales activities to achieve targets in cash, credit, warranties & accessories.
  • Manages promotional activities to support higher sales results.
  • Reads, prepares, interprets and records sales reports; Maintains cost control measures in alignment with business objectives.
  • Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
  • Answered questions about store policies and addressed customer concerns.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Determined layout of store merchandise for visual appeal to consumers.

Supervisor and Photocopy machine Technician

Call Service Man Company
01.2007 - 01.2008
  • Responsible for IT and network solutions that related for photocopy machines.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Maintained equipment performance by lubricating and cleaning components.
  • Used hand and power tools to repair and maintain industrial machinery.
  • Conducted routine maintenance and inspections to identify and address mechanical issues.
  • Replaced worn or defective parts and adjusted settings to improve performance.

Education

Bachelor of Science in Computer Communications (BSCC) -

Business and Computer University College (Arts, Sciences and Technology University in Lebanon) (AUL)
01.2005

Skills

  • Team Leader
  • Staff Supervision
  • Performance Reviews
  • KPI Tracking
  • Employee Training
  • Maximizing Sales
  • Store Merchandising
  • Store Opening and Closing

Certification

  • Intel Retail Certified Associate.
  • Certification in CISCO training (Networking, Switching Basics and Intermediate Routing, OSI model, Ethernet.

References

Assem Alraii, Senior Retail manager, Xcite by Alghanim industry, Al Hamra tower, 70th floor, Kuwait City, +965 24962305 Redwan Sherri, Owner, Call service man, Beirut , Lebanon, +961 1542686

Training

Coaching Your Employees, Communication Skills,Situational Leadership,Time Management, The 6 Thinking Hats,  Performance Management,  Build A Culture of Customer Centricity.

Languages

Arabic
Native language
English
Intermediate
B1

Timeline

Store Supervisor

Xcite – Alghanim Electronics
01.2008 - Current

Supervisor and Photocopy machine Technician

Call Service Man Company
01.2007 - 01.2008

Bachelor of Science in Computer Communications (BSCC) -

Business and Computer University College (Arts, Sciences and Technology University in Lebanon) (AUL)

Similar Profiles

CREATE PROFILE
Hani Nour Eddine