HANY WAHBA
SHOWROOM MANAGER
KUWAIT
Summary
Sales-driven Showroom Manager talented at building exceeding customer expectations and leading effective sales teams. Smart and enthusiastic and always willing to go the extra mile to make the sale.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Showroom Manager - Kitchens
Rational Kitchens - Il-Bagno Group
Kuwait
2017.05 - Current
- Contributed to re-founding of kitchen department in company .
- Created a new plan for the whole showroom and brought new Brands to the department, such as German Kitchen Brand & Italian Stainless Steel Brand, and Italian Wardrobes Brand .
- Made all designs for new showroom display .
- Sent Purchase orders to suppliers in Germany and Italy and revised them code by code to make sure all orders will arrive correctly .
- I was fully responsible for dealing with suppliers regarding sending orders and receiving confirmations then following up till goods reaches our warehouse .
- Generated personal sales to meet or exceed established sales goals.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Kitchen Sales Designer
Poggenpohl Kitchens - Al-Qattami Group
Kuwait
2014.09 - 2017.04
- Designed and sold Kitchens, Wardrobes, Dressing rooms and other spaces with Winner Design software for homeowners, contractors, builders, architects, and other businesses .
- Consulted clients in regards to design, product, colors and created floor and elevation plans to scale with detailed measurements .
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
International Flight Attendant
Jazeera Airways
Kuwait
2009.01 - 2014.08
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Retail Supervisor
Landmark Group
Kuwait
2007.04 - 2008.12
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Coordinated merchandising displays, signage and sales enablement.
Sales Associate
NIKE
Cairo
2003.01 - 2007.02
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Education
Bachelor of Science - Accounting And Finance
Suez Canal University
Ismailya - Egypt 2000.09 - 2004.06
Skills
Winner Design Software
Proffessional Training
* Luxury selling training at Poggenpohl Headquarters - Germany 2016 .
* Product knowledge training at Poggenpohl Headquarters - Germany 2016 .
* Factory visit to Poggenpohl Factory - Germany 2016 .
* Product knowledge training at Artego Headquarters - Germany 2022 .
* Factory visit to Artego Factory - Germany 2022 .
Additional Information
- Driving license : Available
- Note : all references available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Showroom Manager - Kitchens
Rational Kitchens - Il-Bagno Group
2017.05 - Current
Kitchen Sales Designer
Poggenpohl Kitchens - Al-Qattami Group
2014.09 - 2017.04
International Flight Attendant
Jazeera Airways
2009.01 - 2014.08
Retail Supervisor
Landmark Group
2007.04 - 2008.12
Sales Associate
NIKE
2003.01 - 2007.02
Bachelor of Science - Accounting And Finance
Suez Canal University
2000.09 - 2004.06
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