HANY S. SHAFIK
Economics Major
Kuwait City,KU
Summary
Exceptionally responsible, diligent and thorough. Fast learner with wide range of practical skills. Special talent for office organization. Excellent verbal and written communication skills. Able to handle challenging tasks in a busy office.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
sales representative
Stc
01.2015 - Current
Customer Service advisor
Vodafone Egypt
03.2013 - 03.2014
receptionist
Paradise Resort :Ras Sidr
10.2012 - 01.2013
Education
Bachelor degree - commerce Economics
Modern Academy
Cairo, Egypt 10.2008 - 06.2012
Skills
Understand sentences and frequently used expressions related to areas of most immediate relevance (eg very basic personal and family information, shopping, local geography, employment)Communicate in sample and routine tasks requiring a simple and direct exchange of information on familiar and routine mattersDescribe in simple terms aspects of his/her background, immediate environment and matters in areas of immediate needCertificate of English lower and upper elementary II from AUC Principles of banking certificate from EPI Egyptian banking instituteCertificate of thaks from Vodafone EgyptBecause of going beyond the call of duty during Egypt's recent crisis
Account servicing
Staff Training
Account development
Lead prospecting
Customer Relations
Product promotions
Problem solving strength
Sales expertise
Records management
Client Service
Performance improvement
Certification
Developing Learners Pre-Intermediate Certificate from A.U.C
Timeline
sales representative
Stc
01.2015 - Current
Customer Service advisor
Vodafone Egypt
03.2013 - 03.2014
receptionist
Paradise Resort :Ras Sidr
10.2012 - 01.2013
Bachelor degree - commerce Economics
Modern Academy
10.2008 - 06.2012