Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Hariette Ebuenga

Hariette Ebuenga

Salmiya,Kuwait

Summary

Dedicated hospitality professional with extensive experience in guest reception, reservation management, and complaint handling. Demonstrates exceptional telephone etiquette and clear communication skills, ensuring a seamless customer service experience. Proficient in Point-Of-Sale systems and knowledgeable about the hospitality industry. Committed to enhancing guest satisfaction and operational efficiency.

Overview

16
16
years of professional experience
14
14
years of post-secondary education

Work history

Guest relations officer

Alshaya group
Shuwaikh, kuwait
11.2018 - Current
  • Communicated effectively with kitchen staff, resulting in timely order deliveries.
  • Collaborated with bar staff for efficient drink orders and delivery.
  • Followed hygiene and safety regulations to uphold high standards of health protection.
  • Collaborated on promotional activities that increased restaurant visibility.
  • Assisted guests with special dietary requests, ensuring their comfort and safety.
  • Developed strong relationships with regular customers, encouraging repeat visits.
  • Trained new employees to ensure consistent quality of service.

Fashion sales associate

Blue and Navy International Group
Shuwaikh, Kuwait
06.2015 - 11.2018
  • Handled cash transactions, ensuring accurate accounting at the end of each shift.
  • Participated actively in team meetings, sharing ideas and input on sales strategies and targets.
  • Addressed customer complaints professionally – turning dissatisfied customers into loyal ones.
  • Utilised product knowledge to upsell items during promotional periods successfully.

Waiter

Kuwait Food Americana
Shuwaikh industrial, Kuwait
11.2010 - 05.2015
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Delivered excellent customer service through friendly and polite interaction.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Food and beverage attendant

Century Park Hotel
Manila, Philippines
10.2008 - 08.2009
  • Took accurate orders, ensuring customer satisfaction.
  • Set tables correctly and uniformly, enhancing aesthetic value of the dining room.
  • Enhanced customer satisfaction by providing excellent service.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided first-class customer care through helpful, friendly service.
  • Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.

Education

Bachelor of Science in Tourism - Hospitality Industry

LYCEUM OF THE PHILIPPINES UNIVERSITY
Intramuros Manila, Philippines
06.2004 - 04.2008

A GONZALES SIOCO HIGH SCHOOL
San Luis Pampanga, Philippines
06.2000 - 04.2004

STA MONICA ELEMENTARY SCHOOL
Sta Monica San Luis Pampanga, Philippines
06.1994 - 04.2000

Skills

  • Guest reception
  • Reservation management
  • Complaint handling
  • Telephone etiquette
  • Point-Of-Sale use
  • Clear communication
  • Hospitality industry knowledge
  • Customer service

Languages

English
Advanced
Filipino
Fluent
Arabic
Intermediate

Timeline

Guest relations officer

Alshaya group
11.2018 - Current

Fashion sales associate

Blue and Navy International Group
06.2015 - 11.2018

Waiter

Kuwait Food Americana
11.2010 - 05.2015

Food and beverage attendant

Century Park Hotel
10.2008 - 08.2009

Bachelor of Science in Tourism - Hospitality Industry

LYCEUM OF THE PHILIPPINES UNIVERSITY
06.2004 - 04.2008

A GONZALES SIOCO HIGH SCHOOL
06.2000 - 04.2004

STA MONICA ELEMENTARY SCHOOL
06.1994 - 04.2000

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Hariette Ebuenga