Hassan Madkour
Summary
Driven professional with keen interest in logistics planning, bringing strong organisational and problem-solving skills. Demonstrates proficiency in coordinating complex schedules and optimising supply chain processes. Committed to enhancing operational efficiency and ensuring smooth, timely delivery outcomes.
Overview
9
9
years of professional experience
Work history
Logistics planner
Gulf Cryo - Gases Supplier
Kuwait City, Al Aḩmadī
10.2022 - Current
- Plan, schedule, and coordinate daily distribution of medical gases including oxygen, nitrogen, nitrous oxide, CO₂, and specialty gases to hospitals, clinics, and laboratories.
- Dispatch drivers, assign routes, and optimize delivery schedules using fleet tracking systems to improve efficiency
- Keep detailed records of mileage, fuel usage, inspections, and repairs.
- Coordinate with production plants, filling stations, and warehouse teams to align dispatch activities with supply readiness.
- Respond quickly to urgent hospital requests, emergency refills, and critical care supply demands.
- Train drivers on safe handling of medical gas, PPE use, vehicle safety, and emergency procedures.
- Monitor vehicle performance,, and handle breakdown support with the fleet department.
Fleet supervisor
Talabat
Kuwait City, Al Asimah
12.2020 - 07.2022
- Supervise daily fleet operations, ensuring vehicles are assigned, maintained, and running efficiently.
- Monitor driver performance, attendance, and adherence to safety protocols.
- Coordinate with workshop teams for preventive and corrective maintenance.
- Keep detailed records of mileage, fuel usage, inspections, and repairs.
- Analyze fleet data to reduce operational costs and improve overall performance.
- Ensure compliance with company policies, traffic regulations, and safety standards.
- Respond to emergencies, breakdowns, or incidents promptly and professionally.
Operations supervisor
Try Carriage-Delivery Hero
Kuwait City, Al Asimah
01.2018 - 10.2020
- Coordinated team activities to enhance workflow and maintain high quality of service.
- Resolved operational issues promptly to minimise disruptions in service delivery.
- Handled customer queries, enhancing client satisfaction levels.
- Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
Customer service team lead
Try Carriage -Delivery Hero
Kuwait City, Al Asimah
07.2016 - 11.2017
- Led customer service team to enhance service delivery and improve overall efficiency.
- Coordinated daily operations to ensure smooth workflow and optimal resource allocation.
- Analysed customer feedback to identify areas for improvement in service quality.
- Developed performance metrics to assess team effectiveness and drive continuous improvement.
- Handled customer complaints, resulting in increased loyalty and retention.
- Devised strategies for dealing with complex customer enquiries, reducing response times significantly.
- Coordinated with other departments, ensuring seamless customer experience.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Education
Bachelor of Business Administration - accounting department
Higher technological institute
Skills
Technical Skills Languages Certifications Medical Gases Expertise
- Fleet software (GPS tracking systems)
- MS Excel, Word, PowerPoint
- Dispatching software
- Maintenance management tools
- [ Arabic]
- [English]
- Fleet Management Certification
- Defensive Driving Course
- Occupational Safety (HSE) Training
- Logistics or Transportation Certificates
- Knowledge of oxygen, nitrogen, nitrous oxide, CO₂, and medical-grade gas properties
- Understanding of medical gas regulations and purity standards
- Handling and transportation of compressed and liquefied gases
Timeline
Logistics planner
Gulf Cryo - Gases Supplier
10.2022 - Current
Fleet supervisor
Talabat
12.2020 - 07.2022
Operations supervisor
Try Carriage-Delivery Hero
01.2018 - 10.2020
Customer service team lead
Try Carriage -Delivery Hero
07.2016 - 11.2017
Bachelor of Business Administration - accounting department
Higher technological institute