Hatim Wardhawala
Supervisor
Salmiya
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Results-oriented & talented at creating positive, team-oriented work environment by motivating and inspiring associates. Dedicated to implementing and developing sales strategies to expand sales opportunities. Exceptional communication, organizational and leadership skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Supervisor
World Duty-Free
3 2022 - Current
- Leading the retail staff which includes people working on the shop floor, and cashiers
- Leading & driving sales all categories of the shop including FMCG, Perfumes & Cosmetics, Tobacco, Watches, Jewelry, Fashion Accessories, & Electronics
- Leading & managing day-to-day retail operation and shop floor operations
- Creating & implementing daily shift plans, managing staff deployment, communicating daily targets and tasks
- Communicating with the sales team about the latest company policies, developments, initiatives
- In-charge of implementing and maintaining merchandising standards, pricing policy, floor plan alignment, promotions, & marketing initiatives
- Leading & implementing new business strategies & tracking key performance indicators, metrics
- Responsible for coaching the sales team to provide an unparalleled customer experience & help drive sales
- Performing quarterly & annual staff performance reviews
- Responsible for resolving customer complaints, issues, and questions
- Maintaining inventory and ensuring stock availability
- Creating weekly feedback report to highlight shop & sales challenges with solutions
- Analyzing sales reports & sharing them with the sales team to improve sales
- Co-ordinating with various airport departments to ensure smooth operations
- Maintaining health and safety Standards in the store
- Responsible for managing company cash, company assets, and responsible for daily sales deposit to company account.
Senior Sales Executive
Sharjah Tailoring Material Company
07.2017 - 03.2022
- Responsible for leading the retail sales team
- In-charge of increasing conversions & driving sales
- Leading Implementation of new business strategies, merchandising standards, marketing initiatives
- Monitoring & improving key business metrics & indicators
- Responsible for ensuring stock availability in the shop
- Providing regular feedback reports during weekly management meetings
- Developing & nurturing long-term relations with key business accounts
- Generating leads for new business opportunities
- Wholesale order booking, processing & dispatching
- Co-ordinating with dispatch team for smooth delivery of orders
- Coordinating with supply chain team for merchandise procurement Requirements
- Supporting with annual Inventory.
Senior Executive - Client Servicing & New Business Development
Zest Talk Marketing Solutions LLP
10.2014 - 07.2017
- Responsible for end-to-end event planning & execution
- Client briefing & progress report maintenance
- Co-ordinating with all company departments for smooth event execution
- Leading the onsite event & technical management team
- Responsible event staff & resources mobilization
- Activating & leading audience acquisition campaign
- Event Rsvp/Event call center activation & management
- Leading end-to-end lead generation campaign planning & execution
- Leading end-to-end online & offline / field marketing campaign planning & execution
- Responsible for generating new business leads for the Company
- Using multichannel approach for approaching new clients
- Cold Calling & meeting new clients introducing the company and present to them our value proposition
- Nurturing & managing relations with existing key business accounts
- Onboarding new business accounts for the company.
Contract Sales Representative
Kuwait Oil Company (K.O.C)
04.2009 - 10.2014
- Coordination between various departments of K.O.C & company stipulated within the framework of the contract
- Receiving service requests from various departments of K.O.C
- Compiling & processing the service requests received
- Generating work orders for the company to fulfill service requests
- Forwarding work orders to company operations team
- Coordinating with company operations teams to smoothly ensure service request completion
- Receiving completed work orders / service requests & dispatching them to the concerned K.O.C departments
- Ensuring the quality & standard of deliverables as stipulated in the contract
- Recording & maintaining daily, weekly, and monthly work order reports
- Generating invoices & coordinating with financial team of K.O.C for clearance of the same.
Education
Bachelor of Business Administration -
Monad University
Higher Secondary - Commerce
Burhani College
Mumbai, MaharashtraSecondary School - undefined
Saifee High School
Mumbai, MaharashtraAviation Security Awareness Course - undefined
Jazeera Airways
Career Wingspan - undefined
Jazeera Airways
3Cs: Customer-Care Centric - undefined
Jazeera Airways
Arabic for Non-Arabic Speakers - undefined
Jazeera Airways
Empathy in Complaint Handling - undefined
Jazeera Airways
Airline 101 - undefined
Jazeera Airways
Sell 2 Excel - undefined
Jazeera Airways
Skills
Activities
- General volunteering for social welfare activities through organizations like-
- Rotary Club of Mumbai Downtown
- Lions Club of Bombay
- Giants Club of Mumbai Mazgaon
- Organized Social Welfare Projects for Non-Government Organizations such as
- Free Cataract Camps in Association with Khambhat General Hospital & Zain Eye Care ltd in Gujarat - India.
- Child Skill Development Project in association with Rangwala Farms
Computing Skills
- MS Word
- MS Excel
- MS PowerPoint
- Emailing
- General Computing
- P.O.S Handling
Personal Information
- Passport Details: Z3880026
- Date of Birth: 10/06/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Sales Executive
Sharjah Tailoring Material Company
07.2017 - 03.2022
Senior Executive - Client Servicing & New Business Development
Zest Talk Marketing Solutions LLP
10.2014 - 07.2017
Contract Sales Representative
Kuwait Oil Company (K.O.C)
04.2009 - 10.2014
Supervisor
World Duty-Free
3 2022 - Current
Bachelor of Business Administration -
Monad University
Higher Secondary - Commerce
Burhani College
Secondary School - undefined
Saifee High School
Aviation Security Awareness Course - undefined
Jazeera Airways
Career Wingspan - undefined
Jazeera Airways
3Cs: Customer-Care Centric - undefined
Jazeera Airways
Arabic for Non-Arabic Speakers - undefined
Jazeera Airways
Empathy in Complaint Handling - undefined
Jazeera Airways
Airline 101 - undefined
Jazeera Airways
Sell 2 Excel - undefined
Jazeera Airways
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