Hatim Wardhawala
Supervisor
Salmiya
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Results-oriented & talented at creating positive, team-oriented work environment by motivating and inspiring associates. Dedicated to implementing and developing sales strategies to expand sales opportunities. Exceptional communication, organizational and leadership skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Supervisor
World Duty-Free
3 2022 - Current
- Leading the retail staff which includes people working on the shop floor, and cashiers
- Leading & driving sales all categories of the shop including FMCG, Perfumes & Cosmetics, Tobacco, Watches, Jewelry, Fashion Accessories, & Electronics
- Leading & managing day-to-day retail operation and shop floor operations
- Creating & implementing daily shift plans, managing staff deployment, communicating daily targets and tasks
- Communicating with the sales team about the latest company policies, developments, initiatives
- In-charge of implementing and maintaining merchandising standards, pricing policy, floor plan alignment, promotions, & marketing initiatives
- Leading & implementing new business strategies & tracking key performance indicators, metrics
- Responsible for coaching the sales team to provide an unparalleled customer experience & help drive sales
- Performing quarterly & annual staff performance reviews
- Responsible for resolving customer complaints, issues, and questions
- Maintaining inventory and ensuring stock availability
- Creating weekly feedback report to highlight shop & sales challenges with solutions
- Analyzing sales reports & sharing them with the sales team to improve sales
- Co-ordinating with various airport departments to ensure smooth operations
- Maintaining health and safety Standards in the store
- Responsible for managing company cash, company assets, and responsible for daily sales deposit to company account.
Senior Sales Executive
Sharjah Tailoring Material Company
07.2017 - 03.2022
- Responsible for leading the retail sales team
- In-charge of increasing conversions & driving sales
- Leading Implementation of new business strategies, merchandising standards, marketing initiatives
- Monitoring & improving key business metrics & indicators
- Responsible for ensuring stock availability in the shop
- Providing regular feedback reports during weekly management meetings
- Developing & nurturing long-term relations with key business accounts
- Generating leads for new business opportunities
- Wholesale order booking, processing & dispatching
- Co-ordinating with dispatch team for smooth delivery of orders
- Coordinating with supply chain team for merchandise procurement Requirements
- Supporting with annual Inventory.
Senior Executive - Client Servicing & New Business Development
Zest Talk Marketing Solutions LLP
10.2014 - 07.2017
- Responsible for end-to-end event planning & execution
- Client briefing & progress report maintenance
- Co-ordinating with all company departments for smooth event execution
- Leading the onsite event & technical management team
- Responsible event staff & resources mobilization
- Activating & leading audience acquisition campaign
- Event Rsvp/Event call center activation & management
- Leading end-to-end lead generation campaign planning & execution
- Leading end-to-end online & offline / field marketing campaign planning & execution
- Responsible for generating new business leads for the Company
- Using multichannel approach for approaching new clients
- Cold Calling & meeting new clients introducing the company and present to them our value proposition
- Nurturing & managing relations with existing key business accounts
- Onboarding new business accounts for the company.
Contract Sales Representative
Kuwait Oil Company (K.O.C)
04.2009 - 10.2014
- Coordination between various departments of K.O.C & company stipulated within the framework of the contract
- Receiving service requests from various departments of K.O.C
- Compiling & processing the service requests received
- Generating work orders for the company to fulfill service requests
- Forwarding work orders to company operations team
- Coordinating with company operations teams to smoothly ensure service request completion
- Receiving completed work orders / service requests & dispatching them to the concerned K.O.C departments
- Ensuring the quality & standard of deliverables as stipulated in the contract
- Recording & maintaining daily, weekly, and monthly work order reports
- Generating invoices & coordinating with financial team of K.O.C for clearance of the same.
Education
Bachelor of Business Administration -
Monad University
Higher Secondary - Commerce
Burhani College
Mumbai, MaharashtraSecondary School - undefined
Saifee High School
Mumbai, MaharashtraAviation Security Awareness Course - undefined
Jazeera Airways
Career Wingspan - undefined
Jazeera Airways
3Cs: Customer-Care Centric - undefined
Jazeera Airways
Arabic for Non-Arabic Speakers - undefined
Jazeera Airways
Empathy in Complaint Handling - undefined
Jazeera Airways
Airline 101 - undefined
Jazeera Airways
Sell 2 Excel - undefined
Jazeera Airways
Skills
PML (Product Lifecycle Management)
Brick & Mortar Store Management
P&L Management
Performance Planning & Control
Process Optimization
Driving Sales & leading the Sales Team
KPI Improvement
Client & Customer Communication
Forecast Planning
Vision Implementation
E-Commerce Management
Sales Specialist
Product Introduction & Coaching
Documentation And Reporting
Continuous improvements
Coaching and Mentoring
Schedule development
Incidents management
Organizational Skills
Quality Assurance
Solutions Development
Team Collaboration
POS System Operation
Creative Problem-Solving
Policy Enforcement
Strategic Planning
New product introductions strategies
Interpersonal Communication
Sales and Upselling
Client Support
Business Administration
Schedule Management
Conflict resolution techniques
Role Modeling
Team motivation
Staff Development
Security Procedures Adherence
Supply Chain Management
Team Supervision
Staff Supervision
Shift Scheduling
Activities
- General volunteering for social welfare activities through organizations like-
- Rotary Club of Mumbai Downtown
- Lions Club of Bombay
- Giants Club of Mumbai Mazgaon
- Organized Social Welfare Projects for Non-Government Organizations such as
- Free Cataract Camps in Association with Khambhat General Hospital & Zain Eye Care ltd in Gujarat - India.
- Child Skill Development Project in association with Rangwala Farms
Computing Skills
- MS Word
- MS Excel
- MS PowerPoint
- Emailing
- General Computing
- P.O.S Handling
Personal Information
- Passport Details: Z3880026
- Date of Birth: 10/06/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Sales Executive
Sharjah Tailoring Material Company
07.2017 - 03.2022
Senior Executive - Client Servicing & New Business Development
Zest Talk Marketing Solutions LLP
10.2014 - 07.2017
Contract Sales Representative
Kuwait Oil Company (K.O.C)
04.2009 - 10.2014
Supervisor
World Duty-Free
3 2022 - Current
Bachelor of Business Administration -
Monad University
Higher Secondary - Commerce
Burhani College
Secondary School - undefined
Saifee High School
Aviation Security Awareness Course - undefined
Jazeera Airways
Career Wingspan - undefined
Jazeera Airways
3Cs: Customer-Care Centric - undefined
Jazeera Airways
Arabic for Non-Arabic Speakers - undefined
Jazeera Airways
Empathy in Complaint Handling - undefined
Jazeera Airways
Airline 101 - undefined
Jazeera Airways
Sell 2 Excel - undefined
Jazeera Airways