Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Heba AlMuhaini

Summary

Experienced in human resources management with focus on talent acquisition, employee relations, and organizational development. Drive improvements in workplace culture and productivity through strategic HR initiatives and effective team leadership. Skilled in conflict resolution, policy development, and fostering inclusive environments.

Overview

13
13
years of professional experience
4023
4023
years of post-secondary education
1
1
Certification

Work history

HR Manager

ACC
01.2025 - Current
  • Ensured data protection compliance in all HR records management activities.
  • Conducted regular skills gap analyses, tailoring training programmes accordingly.
  • Compiled comprehensive HR reports for informed decision-making at executive level.
  • Reduced staff turnover with effective communication and conflict resolution strategies.
  • Enhanced organisational efficiency with the introduction of performance management systems.
  • Managed annual appraisal process to identify employees' professional development needs.
  • Streamlined HR operations by implementing new automated systems.
  • Coordinated seamless redundancy processes minimising legal risks.
  • Ensured accurate payroll management for satisfied workforce.
  • Developed a robust onboarding process, improving new hire productivity levels.

Senior Manager - HR & Admin

Zajil\KEMS Telecom Company
01.2023 - 05.2024
  • Develop comprehensive recruitment strategies aligned with goals, budget and value.
  • Assist senior management in creating smart development modules as per departmental requirements.
  • Collaborate with department heads to identify training needs and design customized learning solutions.
  • Conduct training needs analysis each year to prepare the L&D proposal and calendar.
  • Coordinate and schedule training sessions, workshops, and seminars.
  • Monitor training effectiveness and provide recommendations for improvement, maintain and update training records, ensuring compliance with industry standards.
  • Implement annual manpower planning along with related approved budgets.
  • Assist management in creating a positive work culture within the organization.
  • Oversee and manage a performance appraisal system that drives high performance.
  • Address employee relations issues and resolve workplace conflicts.
  • Develop HR policies, procedures, and handbooks.
  • Plan, Manage and Execute employee engagement activities.
  • Conduct cost-effective hiring and sourcing drives to rope in suitable talent.
  • Set requirements and manage the business relationship of 3rd party HR service providers (HR consultants, HRIS, Health Insurance, Recruitment providers, travel agents, etc.).
  • Process and maintain visas for overseas hire and staff residencies, permits, social security, registration and cancellation, and insurance.
  • Led the implementation of an HRIS system, streamlining HR processes and improving data accuracy.
  • Developed and implemented strategic HR initiatives to improve employee engagement and retention.
  • Updating the Organization Structure.
  • Facilitated cross-functional collaboration leading to improved operational efficiency.
  • Managed conflict resolution within teams, ensuring smooth workflow.
  • Improved staff productivity through effective workforce management techniques.

Group HR Team Leader

AlBabtain Group of Companies
03.2022 - 12.2022
  • Managing HR team (government relation - recruitment).
  • Handling training for all group.
  • Handling KPIs & evaluation.
  • Handling employees complains & investigations with Legal.
  • Updating the company policy & procedures.
  • Handling group announcements.
  • Updating grades, salary scale & JD.
  • Handling Manpower plan & budget.
  • Managing the Archive project.
  • Handling rebranding for the Group.
  • Managing employee satisfaction survey.
  • Handling Social Responsibility campaigns.
  • Managing office events.
  • Implemented key performance indicators for measuring staff performance effectively.
  • Oversaw recruitment procedures, securing top talent for company roles.
  • Enhanced employee morale by implementing comprehensive wellness programmes.
  • Managed holiday schedules to ensure adequate staffing at all times.

Talent Management & Internal Communication Lead

Acico Group
03.2021 - 03.2022
  • Handling all recruitment for the Group.
  • Handling Onboarding & Induction.
  • Managing internal announcement.
  • Developing job descriptions.
  • Updating employee handbook.
  • Managing office events.
  • Handling resignations & terminations.
  • Managing employees Life & medical insurance.

Sr. Recruitment Officer

Abyat Mega Store
02.2020 - 02.2021
  • Handling full recruitment process for KW & KSA.
  • Handling HR system and create employee ID.
  • Handling employees medical insurance & access card.
  • Handling onboarding & induction for new employees.
  • Managing hiring websites (Bayt - LinkedIn).
  • Prepare weekly progress reports to higher management.
  • Monthly meeting with department heads to discuss manpower plan.
  • Handlin employees complain.
  • Arrange trainings.

HR Admin - Employee Relation

SSH
03.2017 - 01.2020
  • Handling employee engagement.
  • Handling recruitment process.
  • Handling HR hiring system.
  • Managing office events.
  • Handling business travel (booking flights - hotels reservation - transportation - meet and greet. service - prepare opexes - invoices).
  • Worldwide mobilization (visa issuing - residency -demobilization).

HR Assistant

Nestle Kuwait
01.2013 - 10.2016
  • Screening CV - arrange for interviews.
  • Data entry for new employees in HR system.
  • Prepare attendance reports for Head of departments.
  • Handling Certificates (salary - experience).
  • Managing office events.
  • Handling employees allowances (loan - car - phone - others).
  • Handling Onboarding & induction for new employees.
  • Managing company internal announcements.
  • Managing trainings.
  • Managing business travel (ticket - hotel - transportation - visa).
  • Handling Social Responsibility activities.

Education

Bachelor degree - English Language and Literature, Mass Communication

Kuwait University
Kuwait

Diploma - Tourism & Hospitality

Tourism, Beauty And Fashion Institute Public Authority
Kuwait

Skills

  • Workplace relationship management
  • Employment law expertise
  • HR policy management
  • Training and Development
  • Talent acquisition strategies
  • Employee engagement
  • Organizational development
  • Succession planning
  • Benefits administration

Certification

PHRi

LANGUAGES

Arabic - Native
English – Advanced

Timeline

HR Manager

ACC
01.2025 - Current

Senior Manager - HR & Admin

Zajil\KEMS Telecom Company
01.2023 - 05.2024

Group HR Team Leader

AlBabtain Group of Companies
03.2022 - 12.2022

Talent Management & Internal Communication Lead

Acico Group
03.2021 - 03.2022

Sr. Recruitment Officer

Abyat Mega Store
02.2020 - 02.2021

HR Admin - Employee Relation

SSH
03.2017 - 01.2020

HR Assistant

Nestle Kuwait
01.2013 - 10.2016

Bachelor degree - English Language and Literature, Mass Communication

Kuwait University

Diploma - Tourism & Hospitality

Tourism, Beauty And Fashion Institute Public Authority

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Heba AlMuhaini