Heba Arhamah

● Manage multifarious projects, encompassing customer-focused initiatives ranging from loyalty programs to retail store, to automotive projects.

● Administering day-to-day operations within the Cadillac and Chevrolet portfolios to address customer-centric issues for end-users, collaborating with the sales team through the existing data management system.

● Spearheading projects for both sales and after-sales teams.

● Directing oversight across diverse portfolios such as Chery, Exeed, and Omoda, offering strategic support and tools to business partners.

● Conducting meticulous level 1 investigations, crafting analyses, and formulating hypotheses in response to identified issues.

● Demonstrated proficiency in project management on many retail projects, consistently meeting timelines and achieving project goals.

● thoroughly understanding project parameters before launch, addressing diverse aspects such as communication creation, campaign execution, department tasks, and store dashboard viewing.

● Successfully trained over 30 store managers on the components of an application, ensuring a smooth and successful project launch.

● Produced detailed reports for Director and Area Manager, contributing to monthly and quarterly calls.

● Played a key role in raising AFE for SAS tools and hardware requirements, exhibiting proficiency in resource management. Additionally, contributed to the creation and modification of Standard Operating Procedures (SOP) for the project, enhancing its efficiency.

● Maintained and organized company's database.

● Collaborated with other development team.

● Played a vital role in design and development activities to ensure software requirements were met.