Photography
HENNA BASHEER PK
Receptionist
Salmiya
Summary
Proven track record in enhancing customer loyalty and retention, demonstrated during tenure at Lanstitute Language Institute through strategic client relations and effective problem-solving. Skilled in MS Office and teamwork, adept at multitasking with a focus on achieving results. Successfully improved customer satisfaction, leveraging patience and resilience alongside technical abilities.
Overview
2
2
years of professional experience
Work History
Customer Relationship Officer
Lanstitute Language Institute
03.2021 - 02.2022
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Increased customer loyalty through the development of personalized relationships with clients.
Montessori Teacher
Nest Public School
06.2020 - 01.2021
- Supported and guided staff in classroom to achieve desired goals set forth for children.
- Monitored and tracked children's progress on daily, weekly and monthly basis.
- Adhered to licensing policies and procedures to help classrooms run smoothly.
Education
Montessori Teacher Education
Model Pre Primary Training Centre
Kozhikode06.2020
Bachelor of Science - Biotechnology
Emea Collage of Arts And Science
Malapuram ,kondotty03.2018
Plus Two (science,)
St Pauls Emhss
Malapuram03.2015
Silk
St Pauls Emhss
Malapuram03.2013
Skills
Customer Relations
Feedback collection
Client Retention Strategies
Patience and resilience
Schedule Management
Customer Service
Problem-Solving
Decision-Making
Self Motivation
Data Entry
Time management abilities
Computer Skills
MS Office
Multitasking
Multitasking Abilities
Teamwork and Collaboration
Interests
Volunteering
Traveling
Timeline
Customer Relationship Officer
Lanstitute Language Institute
03.2021 - 02.2022
Montessori Teacher
Nest Public School
06.2020 - 01.2021
Montessori Teacher Education
Model Pre Primary Training Centre
Bachelor of Science - Biotechnology
Emea Collage of Arts And Science
Plus Two (science,)
St Pauls Emhss
Silk
St Pauls Emhss
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