Hernani Hernaez
Salmiya,Kuwait
Summary
Aspiring professional eager to contribute strengths and refine skills within an organization committed to growth and development.
Overview
3
3
Languages
11
11
years of professional experience
Work history
Passenger Service Agent
Jazeera Airways
Kuwait International Airport, kuwait
2025.10 - Current
- Accelerated check-in process by verifying passenger documents promptly.
- Created a comfortable travel experience for passengers by handling their queries efficiently.
- Facilitated smooth baggage handling for improved passenger convenience.
- Assisted elderly passengers and those with special needs, showcasing empathy and care.
- Managed lost-and-found enquiries, exhibiting problem-solving abilities under pressure.
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Enhanced overall airport efficiency by coordinating effectively with ground staff.
- Handled disruption cases such as denied boarding situations or flight cancellations calmly.
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
- Handled seat allocation tasks efficiently to ensure optimal cabin utilisation.
- Delivered excellent customer service to ensure repeat business from passengers.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Provided warm and friendly welcome to customers upon arrival at airport.
- Stayed updated on changes to travel regulations and required documentation.
- Reviewed passports and travel documentation, issuing boarding passes upon completion.
- Led timely check-in procedures to facilitate departures in line with schedule.
- Verified customer passports and documentation to travel.
Purchasing Assistant
Central United Medical Laboratory
Shaab Al Bahari, Kuwait
2025.06 - 2025.08
- Assist in sourcing and procuring laboratory equipment, reagents, chemicals, consumables, and office supplies.
- Prepare purchase orders and maintain accurate purchasing records in the system.
- Communicate with local and international suppliers to request quotations, compare prices, and negotiate terms.
- Track orders to ensure timely delivery and follow up on delays or discrepancies.
- Coordinate with the laboratory staff to identify supply needs and maintain adequate stock levels.
- Verify and match invoices with purchase orders and delivery notes before forwarding to the accounts department.
- Maintain supplier databases and update approved vendor lists.
- Assist in periodic inventory checks and report shortages or excesses.
- Ensure procurement activities comply with company policies and regulatory requirements (e.g., Ministry of Health standards).
- Support in evaluating supplier performance based on quality, delivery, and service.
Customer Care/Receptionist
Central United Medical Laboratory
Shaab Al Bahari
2023.11 - 2025.05
- Greeted patients and visitors warmly, ensuring a professional and welcoming environment.
- Managed front desk operations including answering calls, scheduling appointments, and directing inquiries.
- Collected and verified patient information, processed registration forms, and maintained accurate medical records.
- Coordinated with lab technicians and doctors to ensure timely communication of test results and patient needs.
- Handled billing, payment processing, and issuance of receipts with accuracy and confidentiality.
- Addressed customer concerns and complaints promptly to ensure patient satisfaction.
- Ensured the reception area was clean, organized, and fully stocked with necessary materials.
Customer Service
International Hospital
Salmiya
2022.10 - 2023.08
- Welcoming patient and visitors.
- Handles patient registration with complete forms and documentation.
- Handling telephone management and support patient queries, scheduling, appointments for the patient.
Customer Relation Representative
Al Salam International Hospital
Bneid Al-Gar
2020.08 - 2022.08
- Greet the patient in a friendly and professional manner.
- Answering telephone and email inquiries in a timely manner.
- Provide accurate, valid and complete information by using the right methods.
- Handle the patient complaints, provide appropriate solutions and alternatives within the time limit, and follow up to ensure resolution.
- Follow communication procedures, guidelines and policy.
- Responsible for maintaining and updating patient as needed.
- Processing the insurance approval of the patient.
Admin
Porter Express Logistics
Dajeej
2020.01 - 2020.07
- Answer and direct phone calls.
- Provide information by answering questions and requests. Contribute to team effort by accomplishing related results as needed.
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
- Maintain polite and professional communication via phone, email and mail.
- Track orders to ensure timely deliveries.
- Maintain updated records of orders, suppliers, and customers. Receive, sort and route.
Salesman
Gourmania International Fauchon Paris
Avenues
2017.12 - 2019.12
- Selling assorted French chocolates, teas, coffee, honey, biscuits, mustard, jam, pastries, bread and take-away food from the restaurant.
- Gift items, wrapping and souvenir arrangement for any special occasions.
- Responsible for cashiering and daily sales report Authorizing product purchases, requisitioning, receiving, inventorying and storing of supplies.
- Responsible for operating efficiently all assigned equipment including the cash register or symphony, ATM card swipe machine, fax machine, Micros Fidelio, lamination machine Handling in and out coming calls. In charged for the whole operation of boutique.
- Responsible for taking food orders and serving food/or beverage. Performs other duties: restaurant and bar.
Food & Service Associate (Service Associate)
Shangri-La Mactan Resort And Spa
Punta Engano LapuLapu City, Philippines
2015.04 - 2017.09
- Greet and escort customers to their tables Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses Inform customers about the day’s specials Offer menu recommendations upon request Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff Serve food and drink orders Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area Deliver checks and collect bill payments Carry dirty plates, glasses and silverware to kitchen for cleaning Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations Provide excellent customer service to guests
Education
Bachelor of Science - Hotel and Restaurant Management
University of Cebu
A.C Looc Mandaue City, Cebu, Philippines 1 2014 -
Skills
- Customer Service
- F&B Operations
- Cash Management
- Leadership
- Communication Skills
- Time Management
- Organisation
- Problem Solving
- Microsoft Excel, Word & PowerPoint
Languages Known
English
Fluent
Arabic
Intermediate
Tagalog
Native
References
Available upon request
Awards & Recognition
Gourmania International, Fauchon Paris- Kuwait, Star Employee (2018)
Timeline
Passenger Service Agent
Jazeera Airways
2025.10 - Current
Purchasing Assistant
Central United Medical Laboratory
2025.06 - 2025.08
Customer Care/Receptionist
Central United Medical Laboratory
2023.11 - 2025.05
Customer Service
International Hospital
2022.10 - 2023.08
Customer Relation Representative
Al Salam International Hospital
2020.08 - 2022.08
Admin
Porter Express Logistics
2020.01 - 2020.07
Salesman
Gourmania International Fauchon Paris
2017.12 - 2019.12
Food & Service Associate (Service Associate)
Shangri-La Mactan Resort And Spa
2015.04 - 2017.09
Bachelor of Science - Hotel and Restaurant Management
University of Cebu
1 2014 -