Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hessah Zakareya Budastour

Overview

8
8
years of professional experience

Work History

Call Center Representative

STC
1 2021 - 07.2024
  • Handled a high volume of inbound calls, addressing customer inquiries, resolving complaints, and providing information on company services and promotions
  • Worked collaboratively with other departments to resolve complex issues and ensure excellent service delivery
  • Utilized CRM systems to track customer interactions and ensure efficient handling of service requests

Public Relations Manager

Faddan General Trading & Contracting Services
12.2018 - 01.2021
  • Developed and maintained positive relationships with key stakeholders, clients, and government entities to enhance the company’s reputation and secure new business opportunities
  • Led public relations initiatives and handled communications between the company and external partners
  • Managed contract negotiations, ensuring favorable terms and smooth communication between all parties involved
  • Monitored industry trends and competitor activities to inform strategic decision-making

Customer Relationship Officer

Commercial Bank of Kuwait
06.2018 - 11.2018
  • Assisted clients with a variety of banking needs, providing personalized solutions and promoting relevant banking products and services
  • Managed customer inquiries regarding accounts, loans, and other financial services, ensuring clear communication and prompt issue resolution
  • Built and maintained strong relationships with clients to ensure long-term satisfaction and retention

Call Center Agent

Yousef AlGhanim Corporation
12.2015 - 05.2016
  • Responded to customer complaints and inquiries in a professional manner, providing prompt and effective resolutions
  • Scheduled customer appointments and coordinated service follow-ups, ensuring timely and satisfactory responses to client needs
  • Provided excellent customer service, enhancing customer satisfaction and loyalty through active problem-solving

Secretary

Faddan General Trading & Contracting Services
09.2012 - 03.2014
  • Prepared accurate and timely quotations for various contracts and projects.
  • Managed follow-up communications with clients for payment collections and document submissions, ensuring smooth processes.
  • Maintained an organized filing system, facilitating efficient retrieval of documents.
  • Entered and updated client and project information into the company’s database, ensuring accuracy and data integrity.

Education

High School Degree -

Skills

    Customer Service & Support

    Public Relations & Communications

    Administrative & Organizational Skills

    Data Entry & Database Management

    Contract Negotiation

    Computer Knowledge (MS Office)

Languages

English (Fluent)
Arabic (Fluent)

Timeline

Public Relations Manager

Faddan General Trading & Contracting Services
12.2018 - 01.2021

Customer Relationship Officer

Commercial Bank of Kuwait
06.2018 - 11.2018

Call Center Agent

Yousef AlGhanim Corporation
12.2015 - 05.2016

Secretary

Faddan General Trading & Contracting Services
09.2012 - 03.2014

Call Center Representative

STC
1 2021 - 07.2024

High School Degree -

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Hessah Zakareya Budastour