Overview
Work History
Education
Skills
Awards
Timeline
Generic
Hikmat George Jibrael

Hikmat George Jibrael

Senior Account Manager
Kuwait

Overview

17
17
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Senior Account Manager

Talabat
Kuwait, Salmiya
02.2024 - Current
  • Maintain and strengthen existing client relationships to ensure consistent satisfaction and long-term retention.
  • Identify and pursue new sales opportunities within existing accounts to drive portfolio growth.
  • Set and monitor personal and professional development goals to continuously enhance performance and leadership skills.
  • Prepare comprehensive performance reports, business reviews, and campaign analyses to support data-driven decision-making.
  • Acquire a deep understanding of client needs, challenges, and goals to deliver tailored solutions that add value.
  • Build trust-based relationships with key clients to prevent churn and ensure loyalty to the platform.
  • Continuously propose new services, campaigns, or features to existing clients to support their evolving objectives.
  • Lead coordination with internal departments such as marketing, operations, and finance to ensure aligned execution of partner initiatives.
  • Act as the main communication bridge between external clients and internal teams, ensuring clear, timely, and solution-oriented dialogue.
  • Contribute to cross-functional planning sessions to align account strategies with broader company objectives and improve operational efficiency.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Mentored junior account managers, fostering their professional growth and skills development within the company.

Account Manager

Talabat
07.2021 - 02.2023
  • Communication. At the top of the list is communication. ...
  • Company and customer expertise. ...
  • Strategic perspective. ...
  • Leadership. ...
  • Skilled negotiation. ...
  • Value-based selling.
  • Responsible for the monthly closing of the books with its related tasks.
  • Preparation of statutory financial statements with auditors.
  • Performing financial reporting for accounts.
  • Supervising costing of products and items originating from suppliers.

Sales Executive / Acquisition

Talabat
04.2019 - 07.2021
  • Responsible for developing the business in the designated region through partner restaurant acquisition.
  • Establishing partnerships with new restaurants in assigned area as per contract terms.
  • Tracking & analyzing sales performance.
  • Perform market research to establish potential leads.
  • Salesforce compliance.
  • Responsible for developing the business in the designated region through partner restaurant acquisition.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Team Leader -Direct Sales (Indoor & Outdoor)

Kuwait International Bank
Kuwait City, Salmiya
10.2016 - 11.2018
  • (One of the 5 people who selected to be a team development for the new KIB's system)
  • Self-motivated, with a strong sense of personal responsibility.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Officer/senior - Direct Sales

Kuwait International Bank
01.2013 - 07.2016
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Organized public forums to address community concerns, improving transparency and accountability.
  • Enhanced officer safety with introduction of new protective gear and safety protocols.

Promoter

M2R Company / Zain Telecom / Viva Telecom / Maraya Al-Khalij Co.
06.2008 - 08.2010
  • Demonstrate and provide information on promoted products/services.
  • Create a positive image and lead consumers to use it.
  • Use lectures, films, charts, distribute product samples, brochures, flyers etc. to source new sales opportunities.
  • Identify interest and understand customer needs and requirements.
  • Set up booths or promotional stands and stock products.
  • Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc.) and/or slide shows.

Education

Civil Engineering -

Australian College Of Kuwait ( ACK )
09.2008 - 03.2010

BA - Interior Design

Bachelor of Interior Design ASU & EGU
05.2010 - 01.2014

MBA - Master Of Business

Swiss Business School
Dubai
01.2022 - 03.2023

Skills

Awards

  • Top 5 Achiever, Talabat, 07/30/21
  • Top Achiever, Talabat, 07/30/21
  • Top Performer, KIB Bank, 07/30/21
  • Top Performer, Boubyan Bank, 07/30/21

Timeline

Senior Account Manager

Talabat
02.2024 - Current

MBA - Master Of Business

Swiss Business School
01.2022 - 03.2023

Account Manager

Talabat
07.2021 - 02.2023

Sales Executive / Acquisition

Talabat
04.2019 - 07.2021

Team Leader -Direct Sales (Indoor & Outdoor)

Kuwait International Bank
10.2016 - 11.2018

Officer/senior - Direct Sales

Kuwait International Bank
01.2013 - 07.2016

BA - Interior Design

Bachelor of Interior Design ASU & EGU
05.2010 - 01.2014

Civil Engineering -

Australian College Of Kuwait ( ACK )
09.2008 - 03.2010

Promoter

M2R Company / Zain Telecom / Viva Telecom / Maraya Al-Khalij Co.
06.2008 - 08.2010

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Hikmat George JibraelSenior Account Manager