Hikmat George Jibrael
Senior Account Manager
Kuwait
Overview
17
17
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Account Manager
Talabat
Kuwait, Salmiya
02.2024 - Current
- Maintain and strengthen existing client relationships to ensure consistent satisfaction and long-term retention.
- Identify and pursue new sales opportunities within existing accounts to drive portfolio growth.
- Set and monitor personal and professional development goals to continuously enhance performance and leadership skills.
- Prepare comprehensive performance reports, business reviews, and campaign analyses to support data-driven decision-making.
- Acquire a deep understanding of client needs, challenges, and goals to deliver tailored solutions that add value.
- Build trust-based relationships with key clients to prevent churn and ensure loyalty to the platform.
- Continuously propose new services, campaigns, or features to existing clients to support their evolving objectives.
- Lead coordination with internal departments such as marketing, operations, and finance to ensure aligned execution of partner initiatives.
- Act as the main communication bridge between external clients and internal teams, ensuring clear, timely, and solution-oriented dialogue.
- Contribute to cross-functional planning sessions to align account strategies with broader company objectives and improve operational efficiency.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
Account Manager
Talabat
07.2021 - 02.2023
- Communication. At the top of the list is communication. ...
- Company and customer expertise. ...
- Strategic perspective. ...
- Leadership. ...
- Skilled negotiation. ...
- Value-based selling.
- Responsible for the monthly closing of the books with its related tasks.
- Preparation of statutory financial statements with auditors.
- Performing financial reporting for accounts.
- Supervising costing of products and items originating from suppliers.
Sales Executive / Acquisition
Talabat
04.2019 - 07.2021
- Responsible for developing the business in the designated region through partner restaurant acquisition.
- Establishing partnerships with new restaurants in assigned area as per contract terms.
- Tracking & analyzing sales performance.
- Perform market research to establish potential leads.
- Salesforce compliance.
- Responsible for developing the business in the designated region through partner restaurant acquisition.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Team Leader -Direct Sales (Indoor & Outdoor)
Kuwait International Bank
Kuwait City, Salmiya
10.2016 - 11.2018
- (One of the 5 people who selected to be a team development for the new KIB's system)
- Self-motivated, with a strong sense of personal responsibility.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Officer/senior - Direct Sales
Kuwait International Bank
01.2013 - 07.2016
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Organized public forums to address community concerns, improving transparency and accountability.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
Promoter
M2R Company / Zain Telecom / Viva Telecom / Maraya Al-Khalij Co.
06.2008 - 08.2010
- Demonstrate and provide information on promoted products/services.
- Create a positive image and lead consumers to use it.
- Use lectures, films, charts, distribute product samples, brochures, flyers etc. to source new sales opportunities.
- Identify interest and understand customer needs and requirements.
- Set up booths or promotional stands and stock products.
- Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc.) and/or slide shows.
Education
Civil Engineering -
Australian College Of Kuwait ( ACK )
09.2008 - 03.2010
BA - Interior Design
Bachelor of Interior Design ASU & EGU
05.2010 - 01.2014
MBA - Master Of Business
Swiss Business School
Dubai 01.2022 - 03.2023
Skills
Customer relations
Sales expertise
Strategic planning
Partnership development
Schedule management
Operations
Excellent negotiation skills
Systems and software expertise
Budgeting master
Business development
Goals and performance
Business strategies
Leadership management trained
Relationship building and management
Teamwork and collaboration
Awards
- Top 5 Achiever, Talabat, 07/30/21
- Top Achiever, Talabat, 07/30/21
- Top Performer, KIB Bank, 07/30/21
- Top Performer, Boubyan Bank, 07/30/21
Timeline
Senior Account Manager
Talabat
02.2024 - Current
MBA - Master Of Business
Swiss Business School
01.2022 - 03.2023
Account Manager
Talabat
07.2021 - 02.2023
Sales Executive / Acquisition
Talabat
04.2019 - 07.2021
Team Leader -Direct Sales (Indoor & Outdoor)
Kuwait International Bank
10.2016 - 11.2018
Officer/senior - Direct Sales
Kuwait International Bank
01.2013 - 07.2016
BA - Interior Design
Bachelor of Interior Design ASU & EGU
05.2010 - 01.2014
Civil Engineering -
Australian College Of Kuwait ( ACK )
09.2008 - 03.2010
Promoter
M2R Company / Zain Telecom / Viva Telecom / Maraya Al-Khalij Co.
06.2008 - 08.2010