Hisham Mohamed
Kuwait City
Summary
Dedicated candidate with a passion for resolving customer issues and providing excellent customer service. Experienced in resolving technicalissues in a timely manner. Possesses an understanding of computer systems, hardware, and software. Exceptional interpersonal and communication skills, enabling successful collaboration with customers and colleagues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
V2X
07.2024 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Post Office Mail Clerk
United States Postal Service, USPS
08.2020 - 07.2024
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
- Streamlined package processing by employing a systematic approach to weighing, labeling, and routing parcels.
- Augmented positive workplace culture through active participation in team-building activities fostering camaraderie among colleagues.
- Expedited mail delivery to local businesses through the establishment of strong relationships and efficient routes.
- Sorted mail according to size, shape, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
Used automated mail processing equipment
Home Health Care Provider
Community Home Health Care LLC
06.2020 - 07.2024
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Interpreter
Pine Tree Community Services
07.2016 - 07.2024
- Translated documents using multiple microsoft outlets/services.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Desktop Support Technician
Family Business
10.2017 - 11.2018
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Purchased, setup and installed new computers.
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
Rreservation Agent
Ocean Properties LLC
01.2014 - 12.2014
- Assisted manager with creating analysis on various computer programs. Such as Microsoft 365
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
Associate of Arts - Criminal Justice
SMCC
South Portland, Maine12-2016
Skills
- Trouble shooting
- Software/hardware knowledge
- Organizational and time managment skills
- Basic research and data collecting skills
- Eager to learn, strong work ethic, multitasking
- attention to detail
- Fluently speak/read/write Arabic
- Maintain calm demeanor and focus while under pressure
Certification
- Security +
- A +
- Microsoft Azure Fundamentals.
Languages
English, Arabic
Native language
Arabic
Proficient
C2
English
Proficient
C2
Timeline
911 Emergency Dispatcher
V2X
07.2024 - Current
Post Office Mail Clerk
United States Postal Service, USPS
08.2020 - 07.2024
Home Health Care Provider
Community Home Health Care LLC
06.2020 - 07.2024
Desktop Support Technician
Family Business
10.2017 - 11.2018
Interpreter
Pine Tree Community Services
07.2016 - 07.2024
Rreservation Agent
Ocean Properties LLC
01.2014 - 12.2014
Associate of Arts - Criminal Justice
SMCC
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