Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Hnin Nandar Win

Kuwait

Summary

Dynamic and customer-focused Guest Experience Manager with over 4 years of experience in hospitality and customer service. Proven ability to lead teams, resolve conflicts, and enhance guest satisfaction through innovative strategies. Skilled in hospitality operations, staff development, and driving measurable improvements in service quality.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Second Assistant Manager

McDonald’s
2025 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Guest Experience Manager

McDonald’s Kuwait
01.2022 - Current
  • Supervise and manage guest relations to ensure excellent service delivery.
  • Resolve customer complaints and improve guest satisfaction scores by implementing targeted improvement plans.
  • Lead and train a team of staff members, fostering a culture of high performance and accountability.
  • Collaborate with senior management to design and execute customer service strategies aligned with company objectives.
  • Achieved a 15% increase in customer satisfaction ratings within the first year.

Supervisor

Blitz Bar & Restaurant, Myanmar
01.2020 - 01.2022
  • Managed daily restaurant operations, ensuring smooth service and customer satisfaction.
  • Supervised a team of 15+ staff members, assigning tasks and ensuring compliance with service standards.
  • Handled guest concerns professionally, resulting in improved retention and repeat clientele.
  • Coordinated closely with kitchen and service staff to deliver seamless guest experiences.
  • Implemented staff training sessions, boosting efficiency and teamwork.

Education

Diploma - Human Resource Management

01.2021

Bachelor of Science - Chemistry (Specialization)

East Yangon University
01.2019

Skills

  • Guest Relations Management
  • Staff Training & Leadership
  • Conflict Resolution
  • Hospitality Operations
  • Customer Experience Enhancement
  • Strategic Planning
  • Team Motivation
  • Quality Assurance

Certification

  • Hotel Management Certificate
  • Marketing Certificate

LANGUAGES

Fluent in English

Timeline

Guest Experience Manager

McDonald’s Kuwait
01.2022 - Current

Supervisor

Blitz Bar & Restaurant, Myanmar
01.2020 - 01.2022

Diploma - Human Resource Management

Bachelor of Science - Chemistry (Specialization)

East Yangon University

Second Assistant Manager

McDonald’s
2025 - Current

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Hnin Nandar Win