Hossam El-Gazzar
Call Center Specialist
Hawally
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Experienced Customer Service Representative with 5 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Call Center Specialist
Almulla Exchange
Hawally
09.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Assisted customers by answering questions and responding to inquiries.
- Responded to customer requests for products, services, and company information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
Customer Care Specialist
Alnada Exchange
Salmiya
12.2017 - 07.2020
- Scheduled technician repair appointments at customer request.
- Communicated with customers to identify needs and expectations.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Sales Officer
Sameer Electric
EGYPT
02.2016 - 10.2017
- Managed customer inquiries and concerns with speed, efficiency and knowledgeable support.
- Built and deepened long-term relationships with customers.
- Managed branch sales, customer service, finances and recordkeeping.
- Set pricing strategy and discount rates.
Education
Bachelor of Commerce - Business Management
Damnhour University
Damnhour - Egypy 09.2012 - 07.2016
Skills
Documentation and reporting
Certification
• Attendance certificate for attending "COMBATING MONEY LAUNDERING AND TERRORIST FINANCING
Timeline
Call Center Specialist
Almulla Exchange
09.2020 - Current
Customer Care Specialist
Alnada Exchange
12.2017 - 07.2020
Sales Officer
Sameer Electric
02.2016 - 10.2017
Bachelor of Commerce - Business Management
Damnhour University
09.2012 - 07.2016
• Institute Of Computer Education, (Alexandria University) 2010.
10-2010
• Attendance certificate for attending "COMBATING MONEY LAUNDERING AND TERRORIST FINANCING
• Attendance certificate for attending "AWARENESS & UNDERSTANDING ON QUALITY MANAGEMENT SYSTEM".
• Certified from UNESCO ICDL (word, excel, power point, access, IT, internet) Visual basic6, html, MS.
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