Hossam Shawkat
Cairo,Egypt
Summary
Results-driven logistics and supply chain professional with over a decade of experience managing import/export operations, transportation, and customs compliance. Proven expertise in optimizing logistics operations, reducing costs, and ensuring regulatory compliance. Skilled in team leadership, strategic planning, and process improvement to achieve operational excellence and customer satisfaction. Adept at fostering professional networks, managing tenders, and navigating complex legal and regulatory landscapes.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Solutions Manager
Maersk
Cairo, egypt
02.2022 - Current
- Secured new contracted customers, exceeding gross profit and revenue targets.
- Expanded the customer base through structured sales processes, including pipeline management and account planning.
- Strengthened relationships with senior decision-makers to drive customer loyalty and retention.
- Identified opportunities to cross-sell Maersk’s logistics solutions, enhancing share-of-wallet.
- Collaborated with cross-functional teams to optimize operational efficiency and address client-specific needs.
Transport & Customs Manager
Decathlon
cairo, egypt
11.2016 - 02.2022
- Managed compliance by sourcing inspection companies and supervising audits for suppliers, hubs, and warehouses.
- Reduced customs shrinkage to 0.1% through innovative logistics reporting and operational controls.
- Participated in global freight tenders and led local tenders for customs brokers and transport providers.
- Implemented shipment forecasting and developed a "no import list" to streamline operations and comply with regulations.
- Managed documentation to ensure adherence to Egyptian import laws, including legalization and cost optimization.
- Engaged in lobbying efforts with authorities to resolve importation blockages and implement legal updates.
- Developed and led training programs, created induction plans, and recruited for the import and customs team.
Export Supervisor
Decathlon
cairo, egypt
07.2010 - 11.2016
- Guaranteed on-time logistics by managing component brands’ “cargo ready dates” and customs clearance procedures.
- Evaluated service provider performance and ensured adherence to SOPs (Standard Operating Procedures).
- Reduced international freight costs by 25% and eliminated 80% of storage demurrage fees.
Recruiter
Job Masters
cairo, egypt
06.2009 - 07.2010
- Sourced and screened candidates to match client needs, conducting interviews and assessments.
- Collaborated with clients to understand role requirements and provide tailored recruitment solutions.
Education
Bachelor of Business Administration - Management of Information systems
Cape Breton University
Cairo Egypt 08.2004 - 06.2008
Skills
- Vendor Communication & Negotiation
- Import/Export Compliance & Documentation
- Strategic Planning & Execution
- Logistics Operations Management
- Process Improvement & Cost Reduction
- Leadership & Team Development
- CRM Optimization
- Project Management
Languages
Arabic
Native
English
Fluent
Accomplishments
- Achieved 25% reduction in international freight costs through strategic negotiations.
- Successfully registered 23 brands with Egyptian authorities, complying with decree requirements.
- Implemented new SOPs and streamlined operations to enhance logistics efficiency and reduce waste.
- Led a tender process that improved vendor selection and reduced overall logistics costs.
Certification
- Logistics and Supply Chain Software
- CRM Platforms (e.g., Salesforce)
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Dynamic Reporting Tools
References
References available upon request.
Timeline
Customer Solutions Manager
Maersk
02.2022 - Current
Transport & Customs Manager
Decathlon
11.2016 - 02.2022
Export Supervisor
Decathlon
07.2010 - 11.2016
Recruiter
Job Masters
06.2009 - 07.2010
Bachelor of Business Administration - Management of Information systems
Cape Breton University
08.2004 - 06.2008
- Logistics and Supply Chain Software
- CRM Platforms (e.g., Salesforce)
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Dynamic Reporting Tools
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