HUMOUD ALFARHAN
kuwait
Summary
Emerging accounting professional dedicated to keeping records accurate and controls tight to meet business needs. Systematic and well-organized with strong attention to detail, mathematical acumen and GAAP knowledge.
Overview
10
10
years of professional experience
Work History
Outbound Call Center Representative
Virgin Mobile Kuwait
01.2024 - 03.2024
- Retained at-risk customers by empathizing with their concerns, offering solutions, or escalating issues as necessary.
- Maintained strong relationships with customers, leading to increased repeat business.
- Achieved performance targets consistently by utilizing persuasive communication skills.
- Reduced average call handling time without sacrificing quality through efficient use of resources and multitasking abilities.
- Acted as a brand ambassador, representing the company professionally and positively during all customer interactions.
Accountant
Abu Tamam Company For Trade And General Contracting
01.2023 - 02.2024
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Supported inventory control measures by performing periodic physical counts and reconciling discrepancies with system data.
- Reduced errors in financial reporting through meticulous review and analysis of documents.
- Contributed to the success of a system migration project by assisting in data conversion tasks, ensuring a seamless transition for the accounting team.
Barista
Richards coffee
12.2021 - 10.2023
- Participated in Boubyan Coffee Festival December 10 & 11 - 2021
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Branch Manager
Cy. Co
09.2022 - 01.2023
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Maintained friendly and professional customer interactions.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
Juice Barista
GRAB & SHAKE
01.2017 - 01.2018
- Streamlined order processing through accurate recording of customer orders while paying attention to specific requests or dietary restrictions.
- Boosted sales through engaging with customers and providing knowledgeable recommendations on juice combinations based on their taste preferences and health goals.
- Promoted a positive atmosphere within the workplace through friendly interactions with coworkers, fostering an enjoyable environment for both staff and patrons.
Volunteer
MISHREF FESTIVAL
- Demonstrated strong problem-solving skills by addressing any issues that arose during events promptly and effectively.
- Enhanced event attendee experience by providing exceptional customer service and assistance during events.
- Supported fellow volunteers when needed by sharing responsibilities or taking over tasks when necessary for successful completion of the event''s goals.
Event Volunteer
Dinosaur Expo
- Participated actively in pre-event meetings, receiving guidance from organizers on specific responsibilities and expectations for each role held during events.
- Served as an informed resource for guests, answering questions about the event schedule, venue layout, and other relevant topics.
- Promoted a positive atmosphere by actively engaging with participants and addressing their needs promptly.
Volunteer
Give, share, Receive Group
01.2014 - 01.2018
- Recruitment of new members through social media
- Creating an open line communication between management & recruitment
- Participated at the Kuwait University festival for helping those in need.
Education
Bachelor of Science - Accounting
American University of Middle East
Kuwait07.2021
Associate of Science - Accounting
American College of The Middle East
07.2019
Skills
- Data Entry
- Clerical Support
- Operations Support
- Computer Skills
- Teamwork and Collaboration
- Continuous Improvement
- MS Office
- Adaptability and Dependability
- Event Setup
- Attention to Detail
- Organized and Efficient
- Self Motivation
Awards
ACADEMIC FAIR AWARD 2019
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Outbound Call Center Representative
Virgin Mobile Kuwait
01.2024 - 03.2024
Accountant
Abu Tamam Company For Trade And General Contracting
01.2023 - 02.2024
Branch Manager
Cy. Co
09.2022 - 01.2023
Barista
Richards coffee
12.2021 - 10.2023
Juice Barista
GRAB & SHAKE
01.2017 - 01.2018
Volunteer
Give, share, Receive Group
01.2014 - 01.2018
Volunteer
MISHREF FESTIVAL
Event Volunteer
Dinosaur Expo
Bachelor of Science - Accounting
American University of Middle East
Associate of Science - Accounting
American College of The Middle East
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