Ibrahim Haider
IT Service Desk Analyst
Shaab
Overview
11
11
years of professional experience
15
15
years of post-secondary education
7
7
Certifications
Work History
IT Service Desk Engineer
Diyar United Company
11.2021 - Current
- Worked in Warba Bank project for 1 year and 6 months before moving to Diyar head office.
- Trained and supervised new staff on technical issues and how to communicate with clients to verify roots and causes of computer problems
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided technical support to business users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Implemented remote support tools to quickly resolve offsite user issues, reducing the need for onsite visits
Sales Associate
Jodebu
01.2019 - 02.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Tracked stock using company inventory management software.
Sales Associate
Zara
05.2017 - 09.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Data Entry Operator
Al Rayaa Pharmacy
06.2013 - 08.2013
- Scanned documents and saved in database to keep records of essential organizational information.
- Monitored database updates and verified for correctness.
- Identified data entry errors and reported to necessary departments.
Education
Bachelor of Science - Computer Science
Gulf University For Science & Technology
West Mishref 09.2015 - 08.2021
High School Diploma -
Gulf English School
Salmiya, Hawalli 09.2004 - 05.2013
Skills
Teamwork
Social perceptiveness
Handling Conflict
Problem-Solving
Attention to Detail
Application support
System Administration
Incident Management
Remote Support
Software Support
ITIL Knowledge
Languages
Arabic
English
Certification
Microsoft Technology Associate: Security Fundamentals
Software
Python
Java
C/C
SQL
Active Directory
ServiceNow
Zoho Assist
Microsoft office
Jupyter Notebook
Spyder IDE
Timeline
IT Service Desk Engineer
Diyar United Company
11.2021 - Current
Sales Associate
Jodebu
01.2019 - 02.2019
Sales Associate
Zara
05.2017 - 09.2017
Bachelor of Science - Computer Science
Gulf University For Science & Technology
09.2015 - 08.2021
Data Entry Operator
Al Rayaa Pharmacy
06.2013 - 08.2013
High School Diploma -
Gulf English School
09.2004 - 05.2013
Microsoft Technology Associate: Security Fundamentals
Microsoft Technology Associate: Database Fundamentals
CCNA: Introduction to Networks
ITIL Foundation Ceritificate in IT Service Management
Microsoft Certified: Information Protection and Compliance Administrator Associate
Microsoft 365 Certified: Administrator Expert
AI Using Modern Programming
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