Ibrahim Harb
Restaurant General Manager
Salamyia,Kuwait
Summary
A dynamic, results-oriented Restaurant General Manager and Sales/Marketing Professional offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communications skills, both with guests and staff.
Ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees. Consistently achieve performance goals through enthusiasm, tenacity and initiative.
Manager with the ability to motivate staff members and turn under-producing teams into record-breaking units. Well organized with a track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Restaurant General Manager TGI Friday's 360 Mall
Kuwait Food Co. ( Americana)
Salamyia, Kuwait
04.2019 - Current
- Responsible for the Operations of the restaurants within area including maximizing sales, profit, guest satisfaction and team engagement.
- Ensure all the stores comply to brand and company guide lines.
- Develop annual Operating Plan of the brand/Restaurants to increase revenue and maximize business opportunities.
- Optimize and oversee operations to ensure efficiency.
- Lead a team of store managers towards effective collaboration and attainment of goals.
- Undertake sound financial management to ensure stores are profitable and stay within budget .
- Deal with problems by providing creative and practical solutions.
- Report to senior executives on progress and issues.
- Assist upper management in decisions for expansion or acquisition.
- Exceptional communication and interpersonal abilities
- Excellent organizational and leadership abilities.
- Manage the Stores P&L's.
- Oversee all local store marketing and ensure marketing campaigns and promotions in your restaurant are maximized through flawless execution and great operations.
- Managed on-site evaluations, internal audits and customer surveys
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Restaurant General Manager ( Opening Team)
International Tourism Restaurants LLC ( Americana)
Muscat , Oman
04.2011 - 08.2018
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Saved $[48,000] yearly by implementing cost-saving initiatives that addressed long-standing problems.
- Worked with all customers to understand needs and provide excellent service
Kitchen Manager ( Opening Team)
Americana
Manama, Barahin
07.2008 - 07.2010
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Demonstrated respect, friendliness and willingness to help wherever needed
Kitchen Manager
Al-Jassem Group, Applebee's Qatar
Doha, Qatar
05.2007 - 07.2008
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Increased kitchen efficiency 100 % by streamlining processes, reducing waste and mentoring team members on proper procedures
- Enhanced business productivity by training 20 team members and 24 servers on best practices and protocols
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100 % accuracy
Asst - Kitchen Manager
Arabian Company Tourism Projects (Americana )
Cairo , Egypt
06.2006 - 05.2007
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Increased kitchen efficiency 100% by streamlining processes, reducing waste and mentoring team members on proper procedures
Manager in Training (MIT )
Arabian Company Tourism Projects ( Americana)
Cairo , Egypt
05.2006 - 07.2006
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Technical Institute - Hotel Management
Technical Institute of Hotel And Tourism
Egypt , Port Said 09.1996 - 09.1998
Skills
Food preparation and safety
Recipes and menu planning
Food plating and presentation
Inventory management
Recruitment
Passion for customer satisfaction
Business operations expertise
Operations management
Business Development
Budget administration
Managing P& L
Leadership skills
Organizational skills
General sales techniques
General laborer
General Liability Inspections
Accomplishments
- Increased sales by 18 % while reducing food costs by 1.5 %, leading to a 56000 KD net profit in the 1st Quarter in 2020.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customers.
Certification
Leadership that Rocks
Additional Information
-Driving License
References
Will Be Furnished Upon Request
Timeline
Restaurant General Manager TGI Friday's 360 Mall
Kuwait Food Co. ( Americana)
04.2019 - Current
Restaurant General Manager ( Opening Team)
International Tourism Restaurants LLC ( Americana)
04.2011 - 08.2018
Sales Awarded Certificate
02-2009
Kitchen Manager ( Opening Team)
Americana
07.2008 - 07.2010
Kitchen Manager
Al-Jassem Group, Applebee's Qatar
05.2007 - 07.2008
Asst - Kitchen Manager
Arabian Company Tourism Projects (Americana )
06.2006 - 05.2007
Manager in Training (MIT )
Arabian Company Tourism Projects ( Americana)
05.2006 - 07.2006
Technical Institute - Hotel Management
Technical Institute of Hotel And Tourism
09.1996 - 09.1998