Ibrahim Kamal
Summary
Savvy Senior General Manager with 30 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations. Dedicated businessprofessional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
Work History
Senior General Manager
Alghanim Travel
Kuwait
03.2020 - Current
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Controlled and enforced standard operating procedures, security and compliance with laws and system management.
- Maintained quality through training and coaching during daily activities.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Promoted business strategy by implementing improvements based on guest feedback.
- Planned and assigned workload by delegating tasks and directing team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Advisor - Air Transport
Directorate General Of Civil Aviation
Kuwait
03.2010 - 02.2020
- Anticipated responses and prepared clear and articulate answers.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Produced detailed reports outlining key issues and proposed solutions.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
- Provided support in negotiations and legal matters to help client negotiate complex business negotiations and legal issues.
- Advised on organizational structure and human resource management to promote efficient business operations.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Country Manager
International Air Transport Association (IATA)
Kuwait
12.2002 - 06.2008
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Secured consistent stock supply by providing accurate sales forecasts and managing shipments appropriately.
- Negotiated with service providers and vendors to improve margins, saving $[Amount] annually.
- Verified appropriately priced products and services to secure competitive advantage and desired returns.
- Maintained and expanded customer base by counseling [Number] sales representatives, building and maintaining rapport with customers and identifying new customer opportunities.
- Implemented [Type] and [Type] strategies to elevate brand awareness and increase market share in existing markets.
- Onboarded new employees with training and new hire documentation.
- Recruited, trained and coached [Number]-member team to support company growth.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Sales Manager
Lufthansa
Kuwait
01.1989 - 12.2002
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Education
Bachelor of Arts - Accounting
Faculty of Commerce
Cairo University11.1977
Skills
- Policy and Procedure Implementation
- Budgeting and Cost Control
- Personnel Management
- Animal Husbandry
- Profit and Loss Management
- Goal Attainment
- Employee Performance Evaluations
- Budget Administration
- Business Development and Planning
Languages
Arabic
Native language
English
Beginner
A1
Work Preference
Important To Me
Work from home optionsenior management
Confident and proactive professional, ready to make decisions and take responsibility for them. A well-suited and known for a "getting-things-done" attitude and will quickly adapt and react in response to changes. Able to build a business from the ground up.
Leading and managing operations, developing business and increasing profitability. A very good problem solver with hustle and customer facing skills and can effortlessly switch back and forth between planning & execution.
A keen business sense, strong planning and multi-tasking skills to achieve business objectives. A team player and can work in a matrixed country organization, relentlessly passionate about growing and engaging with partners and customers.
Timeline
Senior General Manager
Alghanim Travel
03.2020 - Current
Advisor - Air Transport
Directorate General Of Civil Aviation
03.2010 - 02.2020
Country Manager
International Air Transport Association (IATA)
12.2002 - 06.2008
Sales Manager
Lufthansa
01.1989 - 12.2002
Bachelor of Arts - Accounting
Faculty of Commerce
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