Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
Generic
IGNATIUS RALF D'SOUZA

IGNATIUS RALF D'SOUZA

SALCETE,INDIA

Summary

Customer service expert with extensive experience in point of sale systems and silver service techniques. Skilled in accurate bill calculations and understanding dietary requirements, enhancing customer satisfaction through strategic upselling. Strong organizational skills and work ethic, fostering team collaboration in high-pressure environments. Aims to contribute to a team dedicated to exceptional customer experiences.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work history

Waiter

CROWN PLAZA Hotel KUWAIT [Bayan Palace]
Al Farwaniyah
08.2024 - 08.2025
  • Maintained professional appearance to uphold establishment image.
  • Managed table settings to optimise dining experience for patrons.
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.

Waiter

TAWOOS INDUSTRIAL SERVICES OMAN
Muscat, Oman
05.2022 - 02.2023
  • Executed breakfast and lunch pickups while ensuring buffet counter setup.
  • Monitored side stations to guarantee seamless operations throughout service.
  • Provided attentive service at counter, enhancing customer satisfaction.

Waiter level one

Alabraaj group of Restaurant Bahrain
Bahrain Isa TOWN, Bahrain
12.2017 - 11.2019
  • Coordinated with manager regarding opening and closing duties.
  • Fostered teamwork among service staff and other departments to enhance operations.
  • Managed restaurant setup in accordance with brand standards.
  • Utilised POS system for order input and payment processing.

Waiter

ZAFFRAN DINING QATAR
Qatar, Qatar
08.2015 - 11.2016
  • Greeted customers politely upon entry to enhance initial experience.
  • Assisted patrons to their tables, ensuring a welcoming atmosphere.
  • Presented menus and efficiently took beverage and food orders.
  • Informed customers about daily specials to promote offerings.
  • Served food promptly while monitoring customer satisfaction and addressing complaints.
  • Maintained cleanliness and organisation of service area to uphold standards.

Galley Utility

COSTA CRUISE LINES
Europe, Europe
06.2013 - 02.2015
  • Executed wash, rinse, and sanitize processes for cutlery, crockery, and glassware.
  • Maintained cleanliness of dishwashing machines and surrounding areas.
  • Contributed to efficient operations within galley department's dishwash section.

Galley Utility

LOUIS CRUISE LINES
Europe, Europe
05.2011 - 11.2011
  • Functioned in role of Galley Utility.

Waiter

COMFORT INN Hotel And Suites Dubai
Deira, Dubai
11.2010 - 04.2011
  • Maintained cleanliness of restaurant area through regular sweeping and wiping.
  • Delivered excellent customer service via friendly and polite interactions.
  • Demonstrated composure under pressure, enhancing performance during peak hours.
  • Assisted with food preparation to ensure timely service delivery.

Job Trainee

OBEROI HOTELS AND RESORTS MUMBAI
Mumbai, India
06.2010 - 11.2010
  • Assisted in various roles as job trainee in banquet services.

Education

Diploma - hotel management

Guardian Angel Institute Goa
Goa / India
06.2006 - 04.2007

Higher Secondary - Commerce

Pal Rajendra Jr. College
Mumbai / India
06.2005 - 04.2006

Skills

  • Customer orientation
  • Organizational skills
  • Work ethic
  • Friendly demeanor
  • Silver service expertise
  • Patience and calmness
  • Dietary requirements knowledge
  • Customer service excellence
  • POS system proficiency
  • Upselling strategies

Languages

English
Fluent
Hindi
Fluent
Marathi
Intermediate

Personal Information

  • Passport Number: R1517306
  • Date of birth: 09/05/88
  • Gender: MALE
  • Nationality: INDIAN
  • Marital status: MARRIED
  • Religion: ROMAN CATHOLIC

Timeline

Waiter

CROWN PLAZA Hotel KUWAIT [Bayan Palace]
08.2024 - 08.2025

Waiter

TAWOOS INDUSTRIAL SERVICES OMAN
05.2022 - 02.2023

Waiter level one

Alabraaj group of Restaurant Bahrain
12.2017 - 11.2019

Waiter

ZAFFRAN DINING QATAR
08.2015 - 11.2016

Galley Utility

COSTA CRUISE LINES
06.2013 - 02.2015

Galley Utility

LOUIS CRUISE LINES
05.2011 - 11.2011

Waiter

COMFORT INN Hotel And Suites Dubai
11.2010 - 04.2011

Job Trainee

OBEROI HOTELS AND RESORTS MUMBAI
06.2010 - 11.2010

Diploma - hotel management

Guardian Angel Institute Goa
06.2006 - 04.2007

Higher Secondary - Commerce

Pal Rajendra Jr. College
06.2005 - 04.2006
IGNATIUS RALF D'SOUZA