IGNATIUS RALF D'SOUZA
SALCETE,INDIA
Summary
Customer service expert with extensive experience in point of sale systems and silver service techniques. Skilled in accurate bill calculations and understanding dietary requirements, enhancing customer satisfaction through strategic upselling. Strong organizational skills and work ethic, fostering team collaboration in high-pressure environments. Aims to contribute to a team dedicated to exceptional customer experiences.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work history
Waiter
CROWN PLAZA Hotel KUWAIT [Bayan Palace]
Al Farwaniyah
08.2024 - 08.2025
- Maintained professional appearance to uphold establishment image.
- Managed table settings to optimise dining experience for patrons.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
Waiter
TAWOOS INDUSTRIAL SERVICES OMAN
Muscat, Oman
05.2022 - 02.2023
- Executed breakfast and lunch pickups while ensuring buffet counter setup.
- Monitored side stations to guarantee seamless operations throughout service.
- Provided attentive service at counter, enhancing customer satisfaction.
Waiter level one
Alabraaj group of Restaurant Bahrain
Bahrain Isa TOWN, Bahrain
12.2017 - 11.2019
- Coordinated with manager regarding opening and closing duties.
- Fostered teamwork among service staff and other departments to enhance operations.
- Managed restaurant setup in accordance with brand standards.
- Utilised POS system for order input and payment processing.
Waiter
ZAFFRAN DINING QATAR
Qatar, Qatar
08.2015 - 11.2016
- Greeted customers politely upon entry to enhance initial experience.
- Assisted patrons to their tables, ensuring a welcoming atmosphere.
- Presented menus and efficiently took beverage and food orders.
- Informed customers about daily specials to promote offerings.
- Served food promptly while monitoring customer satisfaction and addressing complaints.
- Maintained cleanliness and organisation of service area to uphold standards.
Galley Utility
COSTA CRUISE LINES
Europe, Europe
06.2013 - 02.2015
- Executed wash, rinse, and sanitize processes for cutlery, crockery, and glassware.
- Maintained cleanliness of dishwashing machines and surrounding areas.
- Contributed to efficient operations within galley department's dishwash section.
Galley Utility
LOUIS CRUISE LINES
Europe, Europe
05.2011 - 11.2011
- Functioned in role of Galley Utility.
Waiter
COMFORT INN Hotel And Suites Dubai
Deira, Dubai
11.2010 - 04.2011
- Maintained cleanliness of restaurant area through regular sweeping and wiping.
- Delivered excellent customer service via friendly and polite interactions.
- Demonstrated composure under pressure, enhancing performance during peak hours.
- Assisted with food preparation to ensure timely service delivery.
Job Trainee
OBEROI HOTELS AND RESORTS MUMBAI
Mumbai, India
06.2010 - 11.2010
- Assisted in various roles as job trainee in banquet services.
Education
Diploma - hotel management
Guardian Angel Institute Goa
Goa / India 06.2006 - 04.2007
Higher Secondary - Commerce
Pal Rajendra Jr. College
Mumbai / India 06.2005 - 04.2006
Skills
- Customer orientation
- Organizational skills
- Work ethic
- Friendly demeanor
- Silver service expertise
- Patience and calmness
- Dietary requirements knowledge
- Customer service excellence
- POS system proficiency
- Upselling strategies
Languages
English
Fluent
Hindi
Fluent
Marathi
Intermediate
Personal Information
- Passport Number: R1517306
- Date of birth: 09/05/88
- Gender: MALE
- Nationality: INDIAN
- Marital status: MARRIED
- Religion: ROMAN CATHOLIC
Timeline
Waiter
CROWN PLAZA Hotel KUWAIT [Bayan Palace]
08.2024 - 08.2025
Waiter
TAWOOS INDUSTRIAL SERVICES OMAN
05.2022 - 02.2023
Waiter level one
Alabraaj group of Restaurant Bahrain
12.2017 - 11.2019
Waiter
ZAFFRAN DINING QATAR
08.2015 - 11.2016
Galley Utility
COSTA CRUISE LINES
06.2013 - 02.2015
Galley Utility
LOUIS CRUISE LINES
05.2011 - 11.2011
Waiter
COMFORT INN Hotel And Suites Dubai
11.2010 - 04.2011
Job Trainee
OBEROI HOTELS AND RESORTS MUMBAI
06.2010 - 11.2010
Diploma - hotel management
Guardian Angel Institute Goa
06.2006 - 04.2007
Higher Secondary - Commerce
Pal Rajendra Jr. College
06.2005 - 04.2006
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