Imtiyaz Shaikh
Kuwait,Kuwait
Summary
Results-driven professional with extensive experience in customer service and pre-sales project management. Proven ability to architect customized solutions and effectively communicate technical concepts to diverse audiences. Strong relationship-building skills enhance collaboration with customers and sales teams. Committed to contributing to a stable organization that values growth and advancement opportunities.
Overview
17
17
years of professional experience
Work history
Business Governance Specialist
Alshaya Group
Kuwait
03.2023 - 10.2025
- Conducted comprehensive analysis of requirements and operational challenges to identify inefficiencies.
- Recommended actionable IT-driven solutions to optimise performance and supported implementation.
- Performed regular system backups, effectively preventing potential data loss.
- Collaborated with cross-functional teams to ensure successful project completion and assess user needs.
- Facilitated stakeholder workshops to align processes with business objectives.
- Participated in designing end-to-end solutions through gap analysis and process mapping.
- Led User Acceptance Testing, validating processes for a smooth Go Live transition.
- Managed data quality assurance activities, conducting regular validation for accuracy across systems.
Merchandiser, Business Transformation Office
Alshaya Group
Kuwait
01.2021 - 03.2023
- Executed comprehensive user acceptance testing for American Eagle and West elm projects to validate system readiness.
- Delivered go-live support for both American Eagle and West elm, ensuring seamless implementation.
- Oversaw hypercare initiatives for American Eagle and Boots, resolving issues swiftly post-launch.
- Conducted rigorous UAT for OMS and WMS systems, ensuring alignment with operational standards.
- Served as pricing suite business process SME from July '22 through March '23 to enhance strategic insights.
- Led UAT for West elm's foundation data, BY demand, and allocation efforts successfully.
- Enhanced communication among teams during UAT phases to foster effective collaboration.
- Assessed system performance following go-live support to identify areas needing improvement.
Buyer, MAC Cosmetics, Jo Malone, Le Labo
Alshaya Group
Kuwait
11.2020 - 01.2021
- Collaborated with buyers and merchandisers to strategise product ranges.
- Managed budgets while forecasting sales and profits accurately.
- Provided forecast recommendations to optimise warehouse inventory levels.
- Assisted Senior Merchandiser and Brand Manager with range planning, allocation, sales analysis, and delivery flows.
- Monitored best-selling and slow-moving products, implementing price reductions or promotions as needed.
- Coordinated with visual display staff and department heads to enhance product presentation for increased sales.
- Reviewed priorities with line manager to establish call schedules for new product promotions and price adjustments.
- Streamlined inventory control with regular stock checks and updates.
Planning Merchandiser
Alyasra Fashion
Kuwait
01.2018 - 01.2020
- Collaborated with regional head of buying and merchandising on strategic feasibility assessments across regions.
- Prepared annual sales plans and monitored brand performance metrics closely.
- Standardised business reports and strategies across teams and brands.
- Forecasted finances and projected sales based on current business data.
- Conducted regular meetings with divisional merchandise managers, buyers, and inventory controllers to evaluate key performance metrics.
- Partnered with merchandising and marketing teams to design promotional strategies and analyse effectiveness.
- Managed inactive inventory in collaboration with merchants for product disposition, ensuring returns or appropriate markdowns.
- Engaged in implementation of IBM Cognos BI for enhanced data analysis.
Asst. Merchandiser, Boots
Alshaya Group
Kuwait
01.2015 - 01.2018
- Maintained comprehensive library of relevant data for optimal decision-making.
- Managed stock distribution to stores, ensuring timely availability of products.
- Monitored slow-selling items and implemented price reductions or promotions as required.
- Conducted analysis of previous season's sales to inform current season's strategy.
- Identified production and supply chain challenges, resolving issues promptly.
- Evaluated bestsellers, focusing on price points to maximise revenue potential.
- Prepared cost-income balance sheets and liaised with vendors for financial accuracy.
- Collaborated with visual display team and department heads to enhance product presentation.
IT Admin, Boots
Alshaya Group
Kuwait
01.2011 - 01.2013
- Handling local and international ASNs
- Prepare reports i.e., Stock-take reconciliation claims.
- Processing with Pricing / Editing / Deletion of SKUs in systems
- Track international shipments.
- Support retail supply and warehouse material procurement ensuring product availability for existing and new lines.
- Lead on supply chain development and new supply initiatives.
- Develop the capabilities of supply chain team through direction, coaching and clear objectives.
- Responsible for data analysis for operational and storage solution design
- Liaise with IT, distribution operation and brand teams to coordinate key data transfers between the various systems to obtain necessary data.
Call Operations Coordinator
EYE BUY International Company (Talabat)
Kuwait
01.2009 - 01.2011
- Operating calls and handling admin situations
- Ensuring customer problems are brought to satisfactory conclusion.
- Respond to customer enquiries, quickly assessing the customer's needs to deliver an ideal solution.
- Performed online trouble shooting, identify problems, gave technical advice, and followed up on scheduling.
- Answered many as 60 – 70 calls per day regarding delayed orders.
Education
Bachelor's - commerce
Universal Institute (Mahatma Gandhi University)
KuwaitSkills
- Application Packages – IBM COGNOS BI, AIMS, KCML, Microsoft Fox Pro, Edit Plus, MS Office
- ERP Packages – MS Dynamics (AX), Spaceman, Oracle FTP, Blue Yonder, Retail Management System
Languages
English
Fluent
Hindi
Fluent
Arabic
Advanced
Capabilities Overview
- Skilled in applying technology to the business landscape and creating project deliverables on time.
- Experienced in understanding stakeholder needs and helping customers implement the industry's best practices with the help of technology and customized systems suited to individual and organizational business strategies.
- Envision business and technical perspectives to develop workable solutions with the ability to find ways of solving or pre-empting problems in a timely and cost-effective manner.
- Strong analytical and IT skills.
- Possess relationship management, problem-solving, and interpersonal skills with cross-cultural adaptation and creative abilities.
- Motivated achiever, proficient problem-solver, and people manager.
- Effective communication with both internal and external stakeholders.
Extra-Curricular Activities
Event Managing and Coordinator VIGOR, Team Leader
Timeline
Business Governance Specialist
Alshaya Group
03.2023 - 10.2025
Merchandiser, Business Transformation Office
Alshaya Group
01.2021 - 03.2023
Buyer, MAC Cosmetics, Jo Malone, Le Labo
Alshaya Group
11.2020 - 01.2021
Planning Merchandiser
Alyasra Fashion
01.2018 - 01.2020
Asst. Merchandiser, Boots
Alshaya Group
01.2015 - 01.2018
IT Admin, Boots
Alshaya Group
01.2011 - 01.2013
Call Operations Coordinator
EYE BUY International Company (Talabat)
01.2009 - 01.2011
Bachelor's - commerce
Universal Institute (Mahatma Gandhi University)