ISAAC BORO
Kuwait City,KU
Summary
Over 20 years of experience in the hospitality industry working for luxury big name five-star Hotels and Resorts, Catering companies across the Middle East and Africa. Expert in managing entire F&B services, Kitchen, and Stewarding on Food Safety, Hygiene and Sanitization, Fire Safety, First Aid, inventory management, purchase of SOE, managing breakage control measures, and loss prevention.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Chief Steward/HACCP Officer
Holiday Inn and Suites
04.2023 - Current
- Reporting to Executive Chef, Responsible for 20 Stewarding Staff
- Keeping entire Kitchen, and Banquet area equipment Hygienically cleaned and Sanitized
- Training Kitchen, Banqueting, and Stewarding Staff on Basic Hygiene and Food Safety
- Conducting scheduled Kitchen and Banquet equipment deep cleaning
- Daily inspection of entire staff grooming
- Monitoring delivery of supplies to ensure quality is up to specifications
- Monitoring & recording chiller/freezer temperature, ensure correct date label is maintained.
QHSE Officer
Sweetheart Catering Kitchen
05.2021 - 08.2022
- Reporting to Director of Quality Health Safety & Environment
- Conducting Hygiene, Food Safety, Fire Safety, and First Aid Training
- Inspecting Staff Grooming Personal Hygiene
- Review and update quality control reports on weekly basis
- Physically monitoring Food Production, Temperature, Weighing, and Packaging
- Ensure that Dispatch Truck is cleaned in & out, and correct Temperature is maintained
- Ensure that all QHSE systems and activities are maintained properly documented as per ISO requirements
- Daily walk-through of all chillers and storage areas to ensure product expiry date is maintained
- Regularly Visit other 9 Units (cloud Kitchen) in Kuwait City for spot-checking and Auditing
- Ensure that central Kitchen cleanliness is of highest standard.
Chief Steward
Regency Hotel
06.2016 - 07.2020
- Reported to F&B Director and led team of 41 multinational associates
- Assessed and conducted hygiene and food safety, breakage, and loss prevention training for associates
- Conducted inventory check for SOE and FF&E
- Handled internal and third-party auditing of suppliers
- Handled all F&B, Kitchen, Stewarding CAPEX, and purchases
- Assisted HR department with recruitment and orientation.
Chief Steward & Hygiene Officer
JW Marriott Hotel
08.2013 - 06.2016
- Reported to the Executive Chef and led a team of 32 associates including canteen staff
- Champion of F&B Brand Standard Audit (BSA)
- Conducted daily inspection regarding hygiene and sanitation conditions of all production, dishwashing utilities, receiving and storage area, etc
- Conducted weekly internal audits to ensure compliance with local regulatory law and international standard in food safety
- Coordinated with the Engineering department to implement preventive and corrective maintenance
- Managed and maintained effective pest control system
- Monitored and maintained satisfactory waste disposal
- Involved with HR Department in hiring, training, and counseling of associates
- Handled audits of hotel and suppliers
- Handled Fire Safety and First Aid Training.
Cluster Stewarding Manager
Banyan Tree Desert & Banyan Tree Beach Resort
02.2012 - 06.2013
- (Rebranded Ritz Carlton) Ras Al Khaimah
- United Arab Emirates
- Reported to the Executive Chef and led a team of 19 associates
- Prepared and implemented CAPEX for Kitchen and steward
- Ensured that kitchen and stewarding machines are performing efficiently
- Documented all health, safety and SOPs
- Led bi annual SOE and FF&E Audits
- Prepared and implemented kitchen and steward CAPEX.
Stewarding Manager
Al Hamra Fort Hotel and Beach Resort, Al
04.2010 - 01.2012
- Arab Emirates
- Introduced a system of efficient cleaning schedule and implemented successfully
- Reported to the Cooperate Executive Chef and led a team of 40 members
- Conducted monthly inventory audits of operating equipment
- Developed and improved waste disposal methods and reduced overall cost of waste handling
- Handled training and evaluation of stewarding associates
- Maintained compliance with health and hygiene standards of the municipal authority.
Stewarding Manager
Le Meridien Hotel & Resort Alaqah Beach
12.2007 - 01.2010
- Helped support implementation of flexible working hours and increased overall employee satisfaction
- Reported to Director of F&B and led team of 30 associates
- Successfully implemented HACCP in F&B
- Inspected back of house, food production, and service areas to ensure that premises & equipment were clean and in order, and highest hygiene standard were maintained
- Assisted in control of Food and beverage divisional expenses by educating outlets on equipment handling, breakage costs, and safety issues
- Compiled analysis of monthly breakages and chemical consumption
- Prepared departmental annual budget for payrolls, cleaning supplies, operating equipment & capital expenditures
- Conducted orientation for new employees and arranged on-the-job training
- Coordinates with Outlet Managers to check their requirements for day-to-day operations.
Chief Steward
Le Meridien Hotel, Nicon Luxury
11.2003 - 11.2007
- · Graduate Trainee, promoted to Chief Steward.
- · Team lead for prerequisite programs ASC (Assure Safe Catering) for High Standards, quality of Food Hygiene & safety.
- · Received an 'A' grade from Abuja municipality for excellence in property hygiene standards.
- · Reported to F&B Manager and led a team of 40 associates.
- · Maintained records of stock level for outlets and prepared monthly breakage analyses to create awareness.
- · Coordinated and closed up maintenance job reports.
- · Supervised regular maintenance such as burnishing of silver wares, polishing of copper, deep cleaning of flat, chinaware, kitchen pots, garbage room, floor & tiles & cooking ranges.
- · Assisted F&B Manager to prepare end-of-year budget for operating equipment.
- · Created high level of hygiene standards among associates through continuous training.
- · Conducted meetings and prepared duty rosters.
- · Handled employee appraisals.
Education
Federal University of Agriculture
2002
Some College (No Degree) - Computer Science
The Polytechnic
Abuja, Nigeria.Skills
- Verbal and Written Communication
- Portion Sizes
- Sanitation Protocols
- Customer Inquiries
- Guest Services
- Breakage Control
- Issue Resolution
- Emergency Situations Management
- Business Planning
- Team Leadership
- Performance Tracking and Evaluations
- Employee Training
- Coaching and Mentoring
- Food and Beverage Management
- Scheduling and Coordinating
- Inventory Management
- Delegating Work
- Leading Staff Meetings
- Staff Supervision
- Performance Review
- Waste Management and Reduction
- Capital Expenditures Oversight
- P&L Administration
- Leadership
- Documentation
- Budget Controls
Certification
Food Safety Management Safety System FSMS HACCP (ISO 22000:2018) in 2020 from Emirates Foundation Group Training, UAE. Occupational Health & Safety Management System (ISO 45001:2018) in 2020 from Emirates Foundation Group Training, UAE. Food Handler Training Course in 2020. First AID Course, (HSFA, AED) in 2019 Dar Al Shifa Hospital, Kuwait TAP, Managers Food Safety Certification Training, (HACCP) in 2015 from American Culinary Federation. Marriott Interviewer Certification Training in 2014. Marriott Get on Board in 2014.
Languages
English
Native language
English
Proficient
C2
Timeline
Chief Steward/HACCP Officer
Holiday Inn and Suites
04.2023 - Current
QHSE Officer
Sweetheart Catering Kitchen
05.2021 - 08.2022
Chief Steward
Regency Hotel
06.2016 - 07.2020
Chief Steward & Hygiene Officer
JW Marriott Hotel
08.2013 - 06.2016
Cluster Stewarding Manager
Banyan Tree Desert & Banyan Tree Beach Resort
02.2012 - 06.2013
Stewarding Manager
Al Hamra Fort Hotel and Beach Resort, Al
04.2010 - 01.2012
Stewarding Manager
Le Meridien Hotel & Resort Alaqah Beach
12.2007 - 01.2010
Chief Steward
Le Meridien Hotel, Nicon Luxury
11.2003 - 11.2007
Federal University of Agriculture
Some College (No Degree) - Computer Science
The Polytechnic
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