Islam Abdalla
Senior Systems Enginneer
Al Shamiya,KU
Summary
Experienced Senior IT Systems Engineer. Over 13 years of proven expertise. Specializes in system design, implementation, and management. Skilled in optimizing performance and ensuring seamless operations. Proficient leader of cross-functional teams. Dedicated to staying abreast of industry trends. Committed to delivering innovative solutions. Trusted advisor to senior leadership. Passionate about leveraging technology for operational excellence.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Senior Systems Engineer
Bank Boubyan
Kuwait
07.2018 - Current
- Led team of engineers in implementing and managing complex IT infrastructure projects
- Developed and maintained disaster recovery plans and implemented backup solutions
- Conducted systems analysis and troubleshooting to ensure maximum up time and performance
- Collaborated with cross-functional teams to design and implement network security measures
- Designed and implemented scalable cloud infrastructure solutions for a multinational organization
- Led cross-functional teams in planning and executing complex technology projects
- Managed and maintained critical systems, ensuring high availability and performance
- Collaborated with stakeholders to define and deliver strategic technology initiatives
- Developing and enforcing security policies and procedures to safeguard the organization's data and assets
- Project Management managing projects, timelines, and resources effectively to deliver projects on time and within budget, while meeting quality standards and objectives
- Provided technical guidance and support to junior team members, fostering professional growth and knowledge sharing.
Service Desk Engineer
Bank Boubyan
Kuwait
01.2015 - 07.2018
- Troubleshooting: Identifying and resolving technical issues reported by users regarding hardware, software, network, or other IT-related problems
- Ticket Management: Logging and tracking incidents and service requests through a ticketing system, ensuring timely resolution and maintaining records of all support activities
- Communication: Effectively communicating with end-users to gather necessary information about reported issues, providing updates on the status of their requests, and offering guidance or instructions for problem resolution
- Remote Support: Utilizing remote access tools to assist users with troubleshooting and resolving issues remotely, minimizing downtime and disruptions to productivity
- Documentation: Documenting troubleshooting procedures, resolutions, and frequently asked questions to build a knowledge base for future reference and to aid in training other support staff
- Escalation: Escalating complex or unresolved issues to higher-level support teams or management as necessary, ensuring prompt resolution and minimal impact on business operations
- Customer Service: Providing excellent customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users, regardless of their technical proficiency.
System Administrator
CSIPOS Company
Netherlands
11.2013 - 02.2014
- Coordinated and executed server migration project, resulting in improved system performance and greater stability
- Implemented robust backup and disaster recovery solutions, ensuring minimal downtime and data loss
- Streamlined network infrastructure, leading to increased efficiency in managing user accounts and access privileges
- Provided proactive troubleshooting and technical support, resulting in high user satisfaction and minimal system disruptions.
IT Trainee
Overseas Computers Company
Netherlands
04.2011 - 10.2011
- Answering technical queries and assisting users
- Responsibility for security
- Answering second line technical questions
- Patching operating systems and firmware levels
- Provided technical support to end users with hardware and software troubleshooting
- Assisted in maintaining and updating computer systems and networks
- Collaborated with a team to deploy and install new software applications
- Participated in training sessions to learn about IT security practices and protocols.
Trainee IT Administrator
Cordaan
Netherlands
02.2010 - 08.2010
- Installs Networks
- Manages network infrastructure
- Implement software and hardware
- Computer systems maintenance
- Answering technical queries and assisting user
- Adding, removing, or updating user account information, resetting passwords, etc
- Troubleshooting any reported problems.
Education
Diploma Of IT Administrator - undefined
ROC Van Amsterdam
01.2009 - 04.2013
Bachelor Of Information Technology -
Alexandria University
01.2005 - 04.2009
Skills
Cyber-security best practices
Technical Analysis
Application testing
Scripting Languages
Technical Support
Incident Response Planning
Root Cause Analysis
Project Management
Personal Information
- Place of Birth: Amsterdam
- Date of Birth: 08/24/87
- Nationality: Netherlands
Certification
Foundation Training Certified ( RPA ) at Blue-prism
Timeline
Senior Systems Engineer
Bank Boubyan
07.2018 - Current
Service Desk Engineer
Bank Boubyan
01.2015 - 07.2018
System Administrator
CSIPOS Company
11.2013 - 02.2014
IT Trainee
Overseas Computers Company
04.2011 - 10.2011
Trainee IT Administrator
Cordaan
02.2010 - 08.2010
Diploma Of IT Administrator - undefined
ROC Van Amsterdam
01.2009 - 04.2013
Bachelor Of Information Technology -
Alexandria University
01.2005 - 04.2009