ISMAIL ISSA
Salmiya
Summary
As a hardworking and dependable individual with strong knowledge and skills on Administration policies, I am currently searching for a position in Administration in a reputable and respectable company, which I am able to participate in the betterment of the company and its clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Specialist
American University of Kuwait (AUK)
Salmiya
07.2023 - 11.2023
- Responds promptly to phone, email, text, and fax inquiries, and greets and assists students and parents (per organization policy) with registration problems, questions about Company policies & procedures, and requests for transcripts, records, and enrollment verification letters.
- Enhanced performance through collaboration with diverse teams.
- Demonstrates the University’s online registration service to new students during Student Advising and Registration (SAR) sessions
- Collaborates with Admissions & AAC in the transfer credit process and manages student academic records to ensure accurate filing of all necessary documents, including archiving records as needed
- Provided one-on-one academic support to students in need of assistance.
- Assisted with preparation for special events such as conferences or workshops hosted by the organization.
Administration Officer
American University Of Middle East
Equila
09.2018 - 06.2023
- Developed and strengthened client relationships by delivering knowledgeable support.
- Monitor, manages and priorities customer requests upon LIPA from (PUC tell internal sort of official documents), process it on daily basis to obtain the full map of students request
- Receive calls upon telephone and electronic enquiries, yet taking full responsibility to reply.
- Collecting, organize and archiving physical documents based on time and date.
- Involve as a team player when there are peak hours.
- Analyze their documents based on multiple websites, yet update it for instance: Registrar status, Incomplete papers, and contacts them if they missed documents.
- Build appointments for Clients and confirm if they need to meet employers, to collect their ready documents or their invoices if they were representatives
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Guide them to specific employers yet departments based on their inquiries
- Order office supplies and distribute it to other departments based on their requests
- Build on meetings with other departments to collaborate on complex situations.
Customer Service
Yosuf Ahmad Al-Ghanim Service Centre for Chevrolet, Cadillac and Ford Automotive
Shuwaikh
08.2014 - 07.2018
- Customer service and information desk upon Automobile to inquire on mechanical and body shop departments
- Promise time to clients when their vehicles ready to collect it and Build profitable relationship and trust with customers
- Explain customers upon their automobile status, estimate price and priorities on vehicle requirements to be fixed
- Deliver client vehicles and provide delivery sheet in a generic way without any barriers
- Follow up with clients to double check if they have any concern of their vehicles, also to get through customer satisfaction
- Provide support to clients if they have any issue on their vehicles, yet build approximate price estimation if they need to repair or replace part of their vehicle
Education
BBA - Business Marketing and Management
European Global University, Kuwait
Kuwait, Salmiya 06.2016
High School Diploma -
AL EKHLAS Private School
Salmiya 10.2010
Skills
- Student Records Management
- Student Support
- Student Counseling
- Team Collaboration
- Relationship Building
- Data Management
- Business Administration
- Recordkeeping
- Consulting
- Customer Service
- MS Office
- CRM Software
- Excellent Communication
- Written Communication
Certification
- Complete Trello Fundamental from Beginners to Advanced (Udemy/ November 2023)
- Microsoft Excel (Udemy/ October 2023)
- The art of Multitasking (Udemy/ August 2023)
- Communicating Effectively With Customers (American University Of Middle East/ June 2021)
- Controlling Conflict, Stress, and Time in a Customer Service Environment (American University Of Middle East/ August 2021)
- Dealing With Customer Service Incidents and Complaints (American University Of Middle East/ June 2021)
- Developing Your Business Acumen (American University Of Middle East/ June 2021)
- Facing Confrontation in Customer Service (American University Of Middle East/ June 2021)
- Interacting With Customers (American University Of Middle East/ May 2021)
- Polishing Your Skills for Excellent Customer Service (American University Of Middle East/ May 2021)
- Positive Atmosphere: Establishing an Engaged Workforce. (American University Of Middle East/ June 2021)
- Promoting excellence in student services. (American University Of Middle East/ April 2022)
- IELTS General test: 6 out 9. (IDP IELTS Kuwait/ March 2022)
- The Fundamentals of Digital Marketing. (Google Digital Garage/2020)
- Ford excellence service Excellence: In-Dealership Instructor-Led installation. (Ford Al-Ghanim/ April 2017)
- Service Advisor Core Professional Curriculum. (Ford Al-Ghanim/ April 2016)
- Service Advisor Advanced professional curriculum. (Ford Al-Ghanim/ April 2015)
- Understanding the value of customer enthusiasm (Al-Ghanim Service Center 2015)
Projects
Event management project: Graduation Ceremony EGU, 2015 Graduation project: Track it project EGU, 2015
Affiliations
- I participated in American University of Middle East events and enrolled as an organizer to ensure stability and work-flow during activities.
- Achieved 1200 requests in two weeks during PUC. in addition, I accomplished 400 client requests in one day upon solving problems and fulfilling their requests.
- Took a pace in handling complex situations in after sales I worked in Ford Alghanim Auto.
Languages
Arabic
First Language
english
Upper Intermediate (B2)
B2
Accomplishments
- Achieved 1200 student requests in two weeks during PUC in addition, I accomplished 400 student requests in one day.
- took decisions and provide guidance for clients to what to do with their vehicles if it required high maintenance.
- Service Advisor Core Professional Curriculum. (Ford Al-Ghanim/ April 2016)
- Service Advisor Advanced professional curriculum. (Ford Al-Ghanim/ April 2015)
- Understanding the value of customer enthusiasm (Al-Ghanim Service Center 2015)
- Customer rapports in different work fields.
Timeline
Administrative Specialist
American University of Kuwait (AUK)
07.2023 - 11.2023
Administration Officer
American University Of Middle East
09.2018 - 06.2023
Customer Service
Yosuf Ahmad Al-Ghanim Service Centre for Chevrolet, Cadillac and Ford Automotive
08.2014 - 07.2018
BBA - Business Marketing and Management
European Global University, Kuwait
High School Diploma -
AL EKHLAS Private School
Similar Profiles
Dr. Ahmad AlsaberDr. Ahmad Alsaber
Assistant Professor of Statistics and Data Science at American University Of KuwaitAssistant Professor of Statistics and Data Science at American University Of Kuwait
FRANCIS NJERIFRANCIS NJERI
Lead Barista at Kuwait American Food Company, Bartone.Lead Barista at Kuwait American Food Company, Bartone.
George Szatko IIIGeorge Szatko III
Student Success Coordinator at The American School of KuwaitStudent Success Coordinator at The American School of Kuwait