ESAM HASSAN

• Performed software installations and upgrades to UNIX or Windows operating systems.
• Configured and tested Windows Server operating systems with roles features.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• As I'm here shifted to different position with new company so my duties have been expanded to highest skills so I have been engaged to multiple massive project after virtualization and IT solutions have been extended to maney business sectors
• Project I had implemented and designed with INC
• design a project plan for Kuwait University to build up a new data center with 4 tire cabinets have these following servers
• ML11 G6 Storage and 2 SAN switch mount and install disks and configure the high availability and assign the logical desk to target server
• maintain to update the storage parts with latest firmware and security patches
• create and configure the logical disk based on RAID configuration
• configure the SAN switch to create Zones and alliance for the connected SFP
• configure the zones for target server connect the servers SFP to SAN switch with it's target receiver zones
• improve the connection redundancy by double the same configuration to second SAN switch
• upgrade the firmware save the configuration
• Implement and configure these following enterprise solutions for Kuwait university Exchange server 2010, Server 2008 R2 Hyper-V create cluster and configure the VSAN, VSM
• configure and implement the Symantec Backup Exec before it become Veritas backup
• create backup schedule jobs for current servers either virtual or physical
• Spearheaded inventory control measures to replenish and maintain IT equipment.
• Warba Insurance Company
• Implement AD migration from 2003 to 2008 R2 with all FSMO rules
• migration 2007 to 2010 and implement new Exchange server 200
• Implement and install new Sharepoint 2010
• Upgrade existing SQL 2005 to 2010 restore all database files and configuration
• maintain the current services and application after the new migration troubleshoot the new issues do research for extra enactments
• print out a explained documentation for new systems along with the technical solution for resident technical support
• Involved to huge project for implement and install new VMWARE environment for Scientific collogue
• prepare the 4 hardware servers HP ProlintDL 360 G7
• configure the RAID disk create new logical desk for the ESXI 6.1
• install the ESXI OS for all 4 servers
• configure the Network interface and create 4 separate Vlans
• design the VCenter structure and cluster for the for hosts to improve the high availability
• responsible for developing and implementing engineering plans, solving problems and maintaining the company's infrastructure.
• I can work on a wide range of projects, from small repairs to large projects designing, building, and repairing infrastructure.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• open cases with vendor for spare parts replacements and major hardware issues
• upgrade the Fujitsu PRIMERGY Server systems firmware troubleshoot the issue after monitor and analyses the hardware performance
• Assemble and install the data center cabinet mount servers racks power hardware up design for required power resources such as UPS, power PDU distinguish between the server's power capacity
• Configured, tested and maintained [Type] network equipment to achieve maximum performance.
• Developed IT policies to comply with applicable laws.
• Analyzed security logs to determine and alleviate network threats.
• Optimized networked software and operating systems by applying updates and patches.

Support teachers and instructors to set up and prepares their virtual labs

as am working as Technical support part of my duty is get service up and swiftly troubleshoot and fix the daily computer problems and hardware failures.

Our virtual labs are mainly Hyper-V and we managed to wisely deal with current hardwares resources such as CPU, RAM and storage

Create and design virtual SAN storage for each host

Implement 1 images using Acronic system image and deployed to all training center computer with required software such as prepare lab for exchange server so we should implement an image with installed at that time exchange 2007 with all configuration to allow users use it a virtual lab during the technical course.

install antivirus check updates and definition either windows and antivirus

make sure all are connected to main printer as well as main scanner

create and delete users from AD for new student as well as the graduated

• Carried out day-to-day duties accurately and efficiently.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Support teachers and instructors to set up and prepares their virtual labs
as am working as Technical support part of my duty is get service up and swiftly troubleshoot and fix the daily computer problems and hardware failures.
Our virtual labs are mainly Hyper-V and we managed to wisely deal with current hardwares resources such as CPU, RAM and storage
Create and design virtual SAN storage for each host
Implement 1 images using Acronic system image and deployed to all training center computer with required software such as prepare lab for exchange server so we should implement an image with installed at that time educational programs required by principles and education curriculum with all configuration that allow users use it a virtual lab smoothly at the class

fix the easy issues and fix the tine problem remotely to allow multiple support fast.
install antivirus check updates and definition either windows and antivirus
make sure all are connected to main printer as well as main scanner
create and delete users from AD for new student as well as the graduated

• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Served as primary point of contact for support relating to owned solutions and products.
• Communicated with stakeholders to share critical technical information and deliver project updates.
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to promote better understanding for non-technical users.