Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
-Brand storytelling -Blogging -Community Development
Generic
JACKTON TOM NYANGOMA

JACKTON TOM NYANGOMA

Hawalli

Summary

Strategic and results-driven professional with a background in finance, customer experience, and operations management. Skilled in driving business growth, optimizing workflows, and building client relationships that translate to measurable impact. Seeking to leverage cross-functional expertise in business development and operational efficiency within a dynamic corporate environment.

Overview

5
5
years of professional experience

Work History

Front Office Receptionist

Mazaya Polyclinic
09.2023 - Current
  • Manage administrative processes, appointment scheduling, and data handling with high accuracy and discretion.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
  • Collaborate with management to address customer feedback, streamline front-office operations, and enhance client satisfaction.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.


Customer Experience Specialist & Sales Team Lead

Otogas Company
10.2022 - 08.2023
  • Drove customer engagement across multiple channels (digital, retail, and field operations), resulting in a 75% increase in conversion sales.
  • Led a team of sales and support staff to execute marketing and customer retention initiatives aligned with business goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to event marketing, sales and brand promotion.
  • Designed and implemented Standard Operating Procedures (SOPs) that improved team productivity and accountability.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Implemented creative incentive programs to motivate team members and drive exceptional sales results.

Special Project Associate

OTOGAS
08.2021 - 09.2022
  • Coordinated project timelines and deliverables to ensure alignment with organizational goals.
  • Developed project documentation, including reports and presentations, enhancing communication across departments.
  • Implemented process improvements that increased workflow efficiency and reduced operational bottlenecks.
  • Facilitated team meetings to discuss project progress, address challenges, and drive collaborative solutions.
  • Managed critical deadlines by breaking down complex tasks into smaller action items that could be easily delegated or prioritized as necessary.
  • Assisted with proposal development by conducting research, developing timelines, and crafting compelling narratives that showcased the team''s capabilities and expertise.
  • Supported project managers in the execution of large-scale projects, effectively coordinating tasks among cross-functional teams.
  • Analyzed project performance data to identify areas of improvement.

Finance Department Intern

Progas Company
03.2021 - 07.2021
  • Supported financial reporting, payment tracking, and account reconciliation.
  • Assisted in preparing internal statements and reports for management review.
  • Collaborated with the accounts receivable team to improve data accuracy and timeliness of collections.

Education

Bachelor of Commerce - Finance

University of Embu
Embu, Kenya
01.2023

Skills

  • Business Development & Client Relations

  • Leadership & Team Coordination

  • Customer Experience Management

  • CRM Tools (HubSpot, Asana, Excel)

  • Project coordination

  • Data entry

Accomplishments

  • Led transition project of over 8,000 vehicles to LPG, boosting company conversion rates by 75%.
  • Awarded 'Best Employee' for exceptional sales leadership and customer relationship management.
  • Trained and mentored team members, enhancing productivity and customer service standards.

LANGUAGES

English – Excellent
Arabic – Beginner

Timeline

Front Office Receptionist

Mazaya Polyclinic
09.2023 - Current

Customer Experience Specialist & Sales Team Lead

Otogas Company
10.2022 - 08.2023

Special Project Associate

OTOGAS
08.2021 - 09.2022

Finance Department Intern

Progas Company
03.2021 - 07.2021

Bachelor of Commerce - Finance

University of Embu

-Brand storytelling -Blogging -Community Development

Passionate about brand storytelling and content creation, I often translate business ideas into visual and narrative formats through video editing and blogging — skills that sharpen my creativity and communication in professional settings.

I’m also an advocate for fitness and community development, values that reflect discipline, teamwork, and a growth mindset beyond the workplace.

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JACKTON TOM NYANGOMA