Jaisal K John

Team Management:

• Delegated tasks to team members according to project requirements and employee strengths.
• Supervised the daily work of staff to ensure work prioritization and quality.
• Mentored and coached team members to ensure successful performance.
• Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
• Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
• Reported staff progress, deficiencies, and training needed to management.
• Resolved problems and escalated high-level issues to supervisor within established timeframes.
• Coordinated with management to prioritize assignments based on current issues and business needs.
• Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen.
• Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
• Assisted management in assessing internal staffing, deployment, and training needs, recommending enhancements and changes as appropriate.
• Assisted in the recruitment and onboarding of new team members.
• Provided input for staff member's performance review.
• Assumed responsibility for resolving technical issues when required; testifying technical troubleshooting competency.

SCCM/WSUS Management and Administration:

• Successful Migration of WSUS Setup to System Center Configuration Manager (SCCM) and Experience in Current Branch version Upgrades & SCCM Implementation and Deployment
• Managing Quarterly Windows Updates deployment of Windows Server OS through SCCM in multiple Domains
• In-Depth Knowledge of SCCM Client Installation, Software Distribution, Remote Control and other SCCM features
• Application and Software Package creation and deployment using SCCM 2012 and Expertise in SCCM Administration, deployment, packaging, boundaries and Collection Creation
• Extensive architecture and engineering experience in device management (both desktop and server) with Microsoft Systems Center Configuration Manager (SCCM) in a large corporate enterprise
• Expertise in deployment, packaging, network inventory, boundaries, installer and network designing
• In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues, Patch failure troubleshooting, Root Cause Analysis and Vulnerability Report preparation
• Site systems, roles, Maintenance Tasks, Boundary Groups, Client settings, Discovery Methods
• Windows Patch Management - Patch Testing, Deployment, Monitoring, Reporting and Compliance
• Implementing, Managing & Maintaining WSUS Setup for a domain consists of more than 1500 Windows Client PCs Desktops (7/8/8.1/10/11) in various sites across the country.
• Implementation of monthly Windows Updates deployment for Client Desktops entire domain
• Installing configuring and updating various software, Applications and packages.

Server Administration-Monitoring- Daily Command Center Operations:

• Maintain, troubleshoot and support over on premise 450-member DC servers and 250-member DR Servers to meet service level agreements
• Enhanced NOC Operations management by working with IT department to manage internal systems, perform troubleshooting and minimize downtime.
• Well experienced in Datacenter Facilities Administration and Monitoring through various tools SCOM, SolarWinds, Eaton Intelligent Power Manager, NTI Systems and Squared Up complying with ISO Standards (ISO 27001)
• Well experienced with ISO Policy and Procedure while assisting the Information Security Team during
• Assist in diagnostics and document incidents and resolution for Incident Management
• VMware and Lenovo Flex Chassis (x240,x480&SN550 Series), IBM Blade Chassis(HS22&HS23 Series) Physical Servers preparation and configuration
• Maintained the Active Directory and Exchange end to end User, Group and Mailbox related tasks (User account creation, Password Reset, modifying profiles, cleanup) and troubleshooting issues
• Fundamental understanding of network concepts including IP addressing, DNS, DHCP, etc
• Working knowledge in VMware ESXiserver administration
• Operational knowledge in NetApp Snapshot Management
• Implementing and Administrating Lenovo Rack Servers like SR650, IBM Rack Servers like x3650, x3850
• Administrating Domain Controllers in Windows Servers 2003, 2008 R2, 2012 R2, 2016, 2019 and 2022
• MS Exchange, DNS, DHCP, Group Policy Management, FTP, IIS and Backup & Recovery administration
• Monitoring system performance and tracked usage Ensured backup/recovery strategies were planned and implemented successfully
• Daily support of the SCSM environment including resolving Incident Tickets / Service Requests / Change Tickets as required.
• IT Security Compliance-Vulnerability Management and Remediation:
• Antivirus (Sentinel One and TrendMicro) installation, updating and troubleshooting
• Annual ISO audits and Prepare and maintain various documents in each quarter
• Compliance & Security Annual Audit Preparation and Presentation to Clients and third-party auditors.
• Quarterly Admin Access Review to re-verify and validate all the Valid Admin Requests are required or not to do the remediation based on results
• Managed vulnerability scanning with Nessus Tenable and collaborated with service owners for vulnerability remediation
• Generated quarterly reports detailing Windows update deployment progress and adherence to ISO standards.

Cloud Technologies Administration:

• AWS Workspace management (Creation, modification and termination)
• Azure Active Directory administration with all related tasks (User creation, modification and access management)
• Microsoft Intune Device Management (Device Enrollment and Provisioning, Intune Compliance and Conditional Access Management)
• Microsoft 365 Exchange Online Administration

• Responsible for installation, support and troubleshooting of routers, switches.
• Configuration and management of 3COM Routers.
• Spearheaded the Migration of Client’s Network Routing protocol OSPF to BGP coordinating with the various service providers.
• Log Monitoring of Network devices and servers
• Co-ordinate with various vendors for internet/MPLS issues.
• Coordinating with the internal and external clients to implement new changes within the projects.
• Perform Route Troubleshooting.
• Working in different time shifts to suit the business requirement
• Diagnosing and troubleshooting end user PC related problems like hardware, Operating System, applications, printers, outlook etc. using remote assistance tools such as RDP, TeamViewer, AnyDesk etc.

• Installation, maintenance and troubleshooting of the organization’s various telecom products among clients all over India.
• Steered efforts of rigorous sales initiatives to achieve business profitability.
• Developed periodical sales plan and presented to the higher authorities for their approval. Kept them informed as well on latest market information.
• Spearheaded new product launches in the market; arranged sample for the customers and ensured its proper display to the clients.
• Assisted customers in selecting particular product based on their preferences.
• Ensured timely collection of payments through constant follow-up.
• Encouraged repeat business and customer retention by delivering outstanding service.