Sports
James Kande
Airport Security Supervisor
Kuwait City
Summary
I have over 5 years of experience in aviation security, where I hold the position of Quality and Training Supervisor. I supervise a team of screening officers that ensures ICAO/DGCA/G4S Security and Safety Standards are met. Staff training, assessments, and compliance with policies and regulations fall to me and I report to my seniors to initiate disciplinary measures when necessary.
I can communicate with people at all levels and get them to visualize my intentions with commitment to a high level of customer service. I am highly motivated and enjoy challenges within a new or existing role, and I am flexible enough to meet the needs of any company.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Airport Security Supervisor
Group 4 Securicor LLC Kuwait
Kuwait City
02.2017 - Current
- · Ensure the ICAO/DGCA/G4S Security and Safety Standards are met and delivered to the highest achievable Customer Service Standards.
- · Responsible for supervising the screening of passengers, crew, and airport personnel to a recognized international standard, by means of WTMD and physical search within the terminal search areas.
- · Supervising the screening process of all passengers, crew, and airport personnel baggage and equipment by X-Ray.
- · Responsible for ensuring access control is maintained for those persons entering the restricted zone.
- · Issues disciplinary or corrective actions when needed and ensure ongoing compliance with quality standards.
- · Manage, coach, and mentor the screening staff ensuring G4S Standards of Excellence are being delivered.
- Motivate staff and provide effective two-way communication within the security department to encourage feedback and promote improvements in efficiency, effectiveness, and customer service.
- Ensure that G4S Health and Safety Standards are implemented and report issues.
- Deliver G4S Standards of Excellence when dealing with passengers and develop positive working relationships with Government Agencies.
- Liaise with Control Authorities to ensure all lost items are correctly accounted for and taken appropriate to the authorities responsible when called upon.
- Operate the CCTV and watch the performance of the staff and ensure all SOPs are followed as instructed.
- Evaluate staff, comparing objectives and achievements in staff assessments.
IT Officer
United States International University
Nairobi
09.2011 - 12.2014
- Responsible for diagnosing and resolving hardware, and software to the end users’ problems and conducting electrical safety checks on computer equipment.
- Participate in the evaluation, and testing and recommending of new hardware, software, and IT services.
- Opening and closing the ticketing system and resolving as required.
- Escalate more involved problems to the appropriate IT support teams via phone call, email, or ticketing system.
- ICT assets inventories tracking and administration.
- Receiving and directing appropriately the incoming telephone calls.
- Configuring and managing backup and restore procedures in Windows and Linux operating systems as well as joining them to domains.
- Ensure the Antivirus Software is updated on the workstation.
- Adding, removing, or updating user account information, resetting passwords through AD.
Education
High School Diploma -
Jomo Kenyatta University
Nairobi, Kenya 02.2009 - 07.2011
Skills
Supervisory experience
Security support
Supervisory training
Security operations experience
Security check experience
Overseeing building security
Safety and security enforcement
Additional Information
REFEREES
1. Mr. Edgar Yanes,
Senior Supervisor - G4S Kuwait,
Mobile: +965 90080452
E-mail: edgarenomlay41@gmail.com
2. Major Mohammad Brouseli,
Head of MOI Quality and Control - Kuwait Airport,
Mobile: +965 50909909
E-mail: moi.kw.qc@gmail.com
3. Mr. Kemei Eric Kipkoech,
ICT Administrator - USIU,
Mobile : +254 724 764 171
E-mail : ekemei@usiu.ac.ke
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Interests
Music
Travel
Timeline
Airport Security Supervisor
Group 4 Securicor LLC Kuwait
02.2017 - Current
IT Officer
United States International University
09.2011 - 12.2014
High School Diploma -
Jomo Kenyatta University
02.2009 - 07.2011