Jamil Saad
Hawalli,Kuwait
Summary
Dynamic and results-driven professional with a strong foundation in communication, creativity, and leadership. Demonstrates expertise in profit and loss analysis, business analysis, and purchasing and procurement. Proven track record of enhancing profit margins and boosting sales through effective decision-making and time-efficient workflow creation. Adept at motivating teams, fostering networking opportunities, and leading staff to achieve organisational goals. Committed to leveraging skills in staff leadership and team motivation to drive business success.
Overview
20
20
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work history
Operations Manager
Food Park
, Kuwait
2023.06 - Current
- Implementing new operational processes and procedures.
- Budgeting, Cost control, efficiency.
- Departmental development: SOPs, Job Description, Development of business reports with action plans to enhance proper communication flow.
- Ensure product standardization: recipes, presentation, and quality.
- Establishing and maintaining Roles and Responsibilities for personnel under top management.
- Working closely to build and maintain close working relationship with clients.
- Applied lean principles to operations management, reduced waste significantly.
- Identified bottlenecks, implemented solutions, increased productivity.
- Created collaborative work environment for positive team dynamics.
- Achieved financial goals through rigorous restaurant budgeting and forecasting, increased sales by 10%.
Operations Manager
KLC VIRTUAL RESTAURANTS
, Kuwait and Qatar
2017.06 - 2023.05
- Financial Management: Budgeting, Cost effectiveness, Profitability, efficiency.
- Departmental development: SOPs, Job Description, Operating Manuals.
- Brands Creation and Menus Development for cloud kitchen.
- Reviewed sales reports to identify business opportunities and areas of improvement.
- Conducted regular staff training, improving overall service standards.
- Managed day-to-day F and B operations, ensuring smooth restaurant functioning.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Increased sales by 20% and higher efficiency by implementing new strategic processes.
Area Manager
THE CHOCOLATE GATE Restaurant
, Kuwait
2016.03 - 2017.06
- Streamlined food and beverage operations to enhance guest experience.
- Developed new menu items with kitchen team for increased customer engagement.
- Elevated dining experience through implementation of unique presentation styles for food and beverages.
- Managed day-to-day F and B operations, ensuring smooth restaurant functioning.
- Resolved customer complaints promptly, resulting in improved guest relations.
- Conducted regular staff training, improving overall service standards.
- Monitored inventory levels for optimal stock management and reduced wastage.
Area Manager
Emirgan Sutis Turkish Restaurant
, Kuwait
2014.11 - 2016.02
- Analysed sales data regularly for informed decision-making processes.
- Managed budgets effectively, maintaining financial health of designated area stores.
- Trained members of team for improved overall productivity.
- Promoted positive work environment which increased employee retention rate.
- Implemented cost-effective measures, resulting in significant savings for company.
- Supervised daily store operations, ensuring optimal customer service delivery.
Restaurant Manager
Mais Al Ghanim
, Kuwait
2013.09 - 2014.11
- Developed relationships with suppliers for better inventory management.
- Ensured compliance to health and safety regulations for safe dining environment.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Maintained high standards of cleanliness within restaurant premises, upheld reputation of establishment.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Trained new team members, enhanced service quality.
Assistant Restaurant Manager
Villa Fayrouz
, Kuwait
2012.04 - 2013.08
- Coordinated table reservations, minimising waiting times for customers.
- Communicated effectively with kitchen staff to ensure timely meal preparation.
- Implemented hygiene regulations to maintain clean and safe environment.
- Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
- Ensured adherence to legal guidelines set out by licensing authorities for responsible operation.
- Handled cash transactions accurately and responsibly.
- Trained new starters, ensuring consistency in service delivery.
Head Waiter
MUSE Restaurant
2010.12 - 2012.03
- Ensured accurate orders by effectively communicating with kitchen staff.
- Promoted special events at the restaurant resulting in increased bookings.
- Assisted in menu development for improved guest satisfaction.
- Managed staff rota to ensure adequate coverage during peak hours.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
Supervisor
Gefinor Rotana Hotel
2005.06 - 2010.11
Education
Bachelor of Business Administration - Hospitality Management
American University of Culture & Education
Lebanon /2008 - /2010
Diploma - Hospitality Management
Institute Technique of Bir Hassan
Lebanon /2005 - 2007.06
Skills
- Communication
- Creativity
- Profit and Loss Analysis
- Decision maker
- Leadership
- Networking
- Team motivation
- Business analysis
- Staff leadership
- Purchasing and procurement
- Enthusiasm
- Patience
- Profit margin enhancement
- Sales boosting
- Time-Efficient workflow creation
- Quality Control
- Health and Safety Compliance
- POS system operation
- Food preparation techniques
- Event planning
- Menu design and development
- Food safety standards
- Kitchen operation management
- Menu planning
- Cost control strategies
- Staff training and recruitment
- Food hygiene regulations
- Food menu enhancement
- Team Leadership
- Financial reporting
- Strategic planning
- Inventory control
Personal Information
- Date of birth: 07/25/84
- Marital status: Married
Certification
- CHDT Certified Hospitality Department Training.
- HACCP (Hazard Analysis & Critical Control Point) implements and manages food safety programs for organizations in the food and food-related industries.
- Hygiene Basics.
- POS Systems: Omega, Micros, Ezee Burb, Foodics
Affiliations
- Reading
- Sports
Languages
Arabic
Native
English
Fluent
French
Intermediate
References
References available upon request.
Timeline
Operations Manager
Food Park
2023.06 - Current
Operations Manager
KLC VIRTUAL RESTAURANTS
2017.06 - 2023.05
Area Manager
THE CHOCOLATE GATE Restaurant
2016.03 - 2017.06
Area Manager
Emirgan Sutis Turkish Restaurant
2014.11 - 2016.02
Restaurant Manager
Mais Al Ghanim
2013.09 - 2014.11
Assistant Restaurant Manager
Villa Fayrouz
2012.04 - 2013.08
Head Waiter
MUSE Restaurant
2010.12 - 2012.03
Supervisor
Gefinor Rotana Hotel
2005.06 - 2010.11
Bachelor of Business Administration - Hospitality Management
American University of Culture & Education
/2008 - /2010
Diploma - Hospitality Management
Institute Technique of Bir Hassan
/2005 - 2007.06