Jana Das
Silchar
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Department Supervisor - Home Center
The Sultan Center
Kuwat
12.2020 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Provided sales feedback to management to address concerns in sales reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted culture focused on encouraging staff to develop skills and abilities.
Customer Service - Online
The Sultan Center
Kuwait
08.2019 - 12.2020
- Carried out day-day-day duties accurately and efficiently.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to all customers
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
Sales Assistant - Home Center
The Sultan Center
Kuwait
07.2018 - 07.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Assisted customers with prompt and polite support in-person and via telephone.
Administrative Assistant
Hinduja Global Colutions
Siliguri
05.2017 - 07.2018
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted agendas, recorded minutes and created documents for meetings.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Operations Team Leader
Hinduja Global Solution
Siliguri
01.2011 - 04.2017
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Motivated and trained employees to maximize team productivity.
- Produced detailed reports outlining performance against benchmarks.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
Education
Bachelor of Arts - Bachelor Degree
Karimganj College
Karimganj, Assam , India04.2009
Skills
- Task Prioritization
- Ease with Computers
- Supply Inventory Control
- Microsoft Office Suite
- Multitasking and Time Management
Timeline
Department Supervisor - Home Center
The Sultan Center
12.2020 - Current
Customer Service - Online
The Sultan Center
08.2019 - 12.2020
Sales Assistant - Home Center
The Sultan Center
07.2018 - 07.2019
Administrative Assistant
Hinduja Global Colutions
05.2017 - 07.2018
Operations Team Leader
Hinduja Global Solution
01.2011 - 04.2017
Bachelor of Arts - Bachelor Degree
Karimganj College
Similar Profiles
Rabin Emuan EndohRabin Emuan Endoh
Retail Sales Assistant/produce Receiver at The Sultan CenterRetail Sales Assistant/produce Receiver at The Sultan Center
Abdulaziz Bin BazAbdulaziz Bin Baz
Biomedical engineer at Prince Sultan Center for Cardiac in Riyadh Military HospitalBiomedical engineer at Prince Sultan Center for Cardiac in Riyadh Military Hospital
Mubeen HaiderMubeen Haider
Deli Supervisor at Sultan CenterDeli Supervisor at Sultan Center