Jasem AlKandari
Senior Manager
Kuwait City
Summary
Head of Digital Strategy & Service Delivery that responsible of scaling Agile practices across Digital Division, aligning digital teams & organization stakeholders with Agile values & principles. Leading Scrum Team, to enable digital teams to be more flexible, transparent & efficient using the designed operating model for the organization.
Also responsible for developing & overseeing the implementation of digital strategy by providing by the necessary market research studies & latest technological practices in the market, define the digital strategic pillars and link digital deliverables with organization KPIs with total 5 year experience in digital banking.
With background Business Analyst with 7 years experience In systems change request, project Initiation, business
requirements gathering & system architect . Seeking to use people management and analytic skills to achieve
business needs
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Head of Digital Strategy & Service Delivery
Boubyan Bank
11.2023 - Current
- Oversee the development & delivery of digital teams to ensure effective outcomes for the organization.
- Govern the operating model & make sure involved teams compliance.
- Managing service delivery process timely delivery of services.
- collaborating with with cross-functional teams to resolve service delivery issues and escalations.
- Conduct regular reviews and audit to ensure compliance with service level agreement & Quality standards.
- Monitor digital teams performance & manage the planning for future demand.
- Create strategies for service delivery optimization.
- Identify opportunities for leveraging the recent technologies & solutions to achieve business objective.
- Monitoring industry trends & emerging technologies to stay ahead in digital innovations.
- Ensure each team within digital division are working toward their roadmap and achieve the group objective.
- Research & benchmark specific digital-related topics, themes, products, services, features or tools that are or can be used for the bank.
Senior Manager - Agile Management Department
Boubyan Bank
01.2021 - Current
- Train corporate teams on the agile methodology
- Oversee the development of agile teams to ensure effective outcomes for the organization
- Integrate related methodologies within the company
- Develop standards and requirements for the agile process
- Help teams navigate agile tools and software
- Encourage employee and stakeholder buy-in
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Taking accountability for service delivery performance and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Agile Scrum Master
Boubyan Bank
03.2019 - 01.2021
- Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software
demonstrations. - Protect development team from outside distractions, impediments, or team conflicts, and maintain focus
on product backlog project timeline. - Work closely with project owner in backlog management and continuous delivery of features.
- Educate and reinforce scrum methodology and agile framework to team members and stakeholders.
- Direct and lead development team from project initiation through the delivery of final product.
IT Lead Analyst
Boubyan Bank
04.2015 - 03.2019
- Business analyst in deployment of web-based, client-server applications, developing business processes
and system solutions for banking sector for various projects from conceptualization to implementation. - Strong requirements tractability matrix mapping
- Experience working in ITIL, Six Sigma, & Agile methodologies.
- Strong database integration experience. Worked on analyzing data needs, identifying relational databases
- Prepare Annual Capacity, Budgeting & Initiatives Planning
- Developed diagrams to describe and lay out logical operational steps.
- Presented business leaders with ROI estimations to drive project planning.
- Assessed business requirements to create focused solutions.
IT Analyst
Boubyan Bank
01.2014 - 04.2015
- Create business requirements documents (BRD), functional specifications document, nonfunctional requirements document and use cases.
- Process modeling using UML (use cases, Sequence diagram, Activity diagram, …etc).
- Excellent conceptual and working knowledge of system development life cycle
Junior IT Analyst
Boubyan Bank
01.2013 - 01.2014
- Prepare & raise systems changes request
- Manage User Acceptance Testing
Management Associate
Boubyan Bank
06.2012 - 12.2012
- Rotation in retail branch as Teller • & Service Officer
- Rotation in Consumer Finance Department as Credit Officer
- Rotation in Financial Control Department as Junior Accountant
Education
BA in Accounting
Gulf University For Science & Technology (GUST)
Kuwait 06.2010 - 06.2012
MBA - Master Degree in Business Administration
Gulf University For Science & Technology (GUST)
Kuwait 07.2012 - 06.2014
Skills
IT Management and delivery
undefinedCertification
Certified Scrum Master
Timeline
Head of Digital Strategy & Service Delivery
Boubyan Bank
11.2023 - Current
Certified Advance Scrum master
03-2022
Senior Manager - Agile Management Department
Boubyan Bank
01.2021 - Current
Agile Scrum Master
Boubyan Bank
03.2019 - 01.2021
Certified Scrum Master
01-2019
IT Lead Analyst
Boubyan Bank
04.2015 - 03.2019
IT Analyst
Boubyan Bank
01.2014 - 04.2015
Junior IT Analyst
Boubyan Bank
01.2013 - 01.2014
MBA - Master Degree in Business Administration
Gulf University For Science & Technology (GUST)
07.2012 - 06.2014
Management Associate
Boubyan Bank
06.2012 - 12.2012
BA in Accounting
Gulf University For Science & Technology (GUST)
06.2010 - 06.2012
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