Jenica Mae Datul
Salmiya
Summary
To get a job that challenges my skills and leadership, applies my knowledge and competence, develops my skills as a person, as a professional and as a member of the organization.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
SMART DENTAL CENTER KUWAIT
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Customer Service Executive
Porter Express Company
12.2022 - 04.2023
- Deal with a high volume of inbound and outbound phone calls
- Excellent multitasking skills within their work space as well as computer software programs
- Communicate with internal and external groups, especially on high priority loads and customers
- Prioritize tracking and appointment setting based on time constraints and customer priority
- Conduct customer interactions via email and phone contact
- Manage all unplanned accessorial charge issues related to the customer
Admin/Office Support
AL-MEEAD KUWAITI GENERAL TRADING & CONTRACING CO.
01.2022 - 10.2022
- Plan & organize work effectively
- Communicate with existing & new client by email.
- Follow up with candidates & clients for their requirements
- Complete knowledge of reviewing & arranging documents of candidates and collects any missing documents for the clients in Coordinate Embassy documentation for the clients
- Conduct telemarketing whenever required
- Prepare daily & weekly reports.
Barista/Service Crew /Receptionist
Estro Gym
06.2017 - 11.2021
- Improve quality results by studying, evaluating, and re-designing processes, implementing changes, maintaining and improving the appearance of the store and the bar
- Maintained a record of all guests and members coming to the gym
- Handled all incoming calls and answered the enquiries made
- Administered the payments made by the members
- Promoted new classes and additional services offered by the business to clients.
Sales Clerk
SM MALLS Bicutan
12.2016 - 05.2017
- Assisting customers with product selection and queries
- Set up store displays
- Handling inventory and stocks
- Executes efficient and effective customer service by ensuring correct price tags, properly implementing price revisions, being prepared to answer questions and handle customer complaints.
Product Specialist/Spare Cashier
S & J Caleon Marketing INC.
06.2015 - 10.2016
- Answer all questions and address all concerns that the customer may have
- Demonstrate product functionality and communicate all technical specifications
- Follow up with potential customers and log all customer contacts information for further follow up
- Support marketing team in developing sales and marketing strategies for profitability
- Stay up-to-date with product knowledge, business flow, sales process and market updates
- Checking daily cash accounts.
On the Job Training
11.2014 - 02.2015
- Housekeeping at Palm Plaza Hotel
- Food and Beverage Service at Hostel 168
- Receptionist at LAS PALAMAS Hotel.
Education
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
Isabela State University Cabagan Campus
CABAGAN ISABELA PHILIPPINES01.2015
Secondary Level -
Saint Paul Vocational and Industrial National High School
01.2011
Primary Level -
Binguang Elementary School
01.2007
Skills
- Interact with diverse culture groups
- Time management and problem solving
- Computer: Microsoft Office, Spreadsheets, E-mail and Web Skills
- Languages: Filipino (Mother tongue), English (Excellent), Arabic (Fair)
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
Personal Information
- Date of Birth: 10/24/94
- Marital Status: Single
References
furnished upon request
Training
- NC II in Housekeeping - University of Saint Louis Tugegarao City.
- Pre-Employment Seminar and Spiritual Recollection - Andaya Multi-Purpose Hall.
- Facing the new challenges in the Hotel and Restaurant Industry through Skills Enhancement - CCVPED Isabela State University Cabagan Campus (2014).
- Regional Hospitality Convention and Workshop - Cagayan State University Andrews Campus.
Timeline
Customer Care Representative
SMART DENTAL CENTER KUWAIT
04.2023 - Current
Customer Service Executive
Porter Express Company
12.2022 - 04.2023
Admin/Office Support
AL-MEEAD KUWAITI GENERAL TRADING & CONTRACING CO.
01.2022 - 10.2022
Barista/Service Crew /Receptionist
Estro Gym
06.2017 - 11.2021
Sales Clerk
SM MALLS Bicutan
12.2016 - 05.2017
Product Specialist/Spare Cashier
S & J Caleon Marketing INC.
06.2015 - 10.2016
On the Job Training
11.2014 - 02.2015
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
Isabela State University Cabagan Campus
Secondary Level -
Saint Paul Vocational and Industrial National High School
Primary Level -
Binguang Elementary School
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