JESSEL JANE ALCALA KHU
Salmiya
Summary
To secure a position where my qualities of a past learner and ability to take a new challenge can be used.
Overview
12
12
years of professional experience
Work History
BARISTA TRAINER/CASHIER
Head Office Alshaya
01.2022 - Current
- Trained new employees in groups and in one-on-one scenarios.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Sales Associate
GAISANO DEPARTMENT STORE
02.2020 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
CREW TRAINER/CASHIER
Alghanim International Light Food and Refreshments Co. W.L.L
01.2017 - 01.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
TEAM MEMBER/CASHIER
Burger King Istrahat 2
01.2014 - 01.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
Bachelor of Science - Hotel and Restaurant Management
Misamis University
01.2013
Skills
- CashHandling–Expert
- POSSystem–Expert
- CustomerService–Expert
- Interpersonalskills–Expert
LANGUAGES
BISAYA
TAGALOG
ENGLISH
ARABIC
Accomplishments
- 2015 BestinCashierBurgerKing,Kuwait
- 2016 Ms.FriendlyBurgerKing,Kuwait
- 2018 Wendy’sCrewTrainer,Kuwait
- 2019 PhaseonetrainingforSSV,Wendy’sKuwait
- 2022 StarbucksRewardsStoreChampion,Kuwait
- 2023 BaristaTrainer,StarbucksKuwait
- 2024 2ndPlaceBaristaChampioninStore Competition, Starbucks Kuwait
- 2024 3rdPlaceLatteArtStoreCompetition,Starbucks Kuwait
Disclaimer
I do hereby declare that the information mentioned above is true to best of my knowledge and belief.
Timeline
BARISTA TRAINER/CASHIER
Head Office Alshaya
01.2022 - Current
Sales Associate
GAISANO DEPARTMENT STORE
02.2020 - 11.2021
CREW TRAINER/CASHIER
Alghanim International Light Food and Refreshments Co. W.L.L
01.2017 - 01.2019
TEAM MEMBER/CASHIER
Burger King Istrahat 2
01.2014 - 01.2017
Bachelor of Science - Hotel and Restaurant Management
Misamis University