Jils An Joseph

Bakery Operations:

• Assist in the preparation of doughs and batters for a variety of bakery products including breads, pastries, cakes, and cookies by accurately weighing and measuring ingredients as per standardized recipes.
• Expert in preparing a wide range of bakery and food items including Croissant, Focaccia, Cajun-flavored products, Spinach Pretzel, Flatbread, Turkey Pretzel, Brown Loaf, Donut, Pull-Apart Bread, Texas Burger, Canes Bun, Syrian Ciabatta, and White Loaf.
• Operate and maintain bakery equipment such as ovens, mixers, dough sheeters, and proofers, ensuring all tools are used safely and cleaned after each use.
• Managed waste efficiently to minimise costs.
• Support baking operations by loading and unloading ovens, and monitoring baking times and temperatures to ensure optimal results.
• Maintained high hygiene standards throughout kitchen operations.
• Set up and maintain a clean, organized workstation with all necessary ingredients and utensils in place (mise en place).
• Uphold product quality by following consistent preparation and presentation standards and reporting any ingredient or equipment issues to senior chefs.

Storekeeping & Inventory Management:

• Collect, organize, and store ingredients and supplies in designated dry, chilled, or frozen areas, adhering to food safety and hygiene standards.
• Maintain accurate stock records including daily inward and outward inventory entries, using FIFO (First-In, First-Out) method to ensure freshness and minimize wastage.
• Conduct routine stock counts and inspections to identify shortages, expired, or damaged goods, and report issues to relevant departments.
• Ensure storage areas are clean, pest-free, and temperature-controlled at all times, with clear labeling and organization of items.
• Collaborate with kitchen staff to fulfill daily ingredient requisitions and communicate low stock alerts to chefs or the purchasing team promptly.

To establish and maintain client relationships and inform them about new product arrivals and special discount offer period.

• To record customer purchases on a point-of-sale (POS) computer cash register
• To accept payment by cash, and charge card ensuring verification of proper identification according to established procedures
• To provide the best customer service by greetings, wishes, thank you, Good Byes etc with a pleasant and amiable smile and high professionalism.
• To communicate new product information or feedback gathered from customers to sales supervisor or appropriate city center staff
• Deal with returns and refunds as necessary
• To develop and maintain the knowledge of current and new products available in the retail market
• To ensure customer service and satisfaction
• To ensure that all products are scanned properly and accurately as per the bar-code and pricing

• Coordinate office activities and operations to secure efficiency and compliance to company policies.
• Maintain electronic and hard copy filing system.
• Manage phone calls and correspondence.
• Collect payments whether in cash or credit.
• Redeem stamps and coupons.
• Demonstrated patience while dealing with difficult customers, maintaining professionalism.
• Completed opening and closing procedures each day.
• Maintained clean and organised workspace to ensure efficient service.
• Assisted customers with enquiries to enhance their shopping experience.
• Enhanced customer satisfaction by promptly addressing issues and concerns.
• Used Point of Sale system efficiently, speeding up transactions.