Jithindas Meenoth
Kuwait
Summary
Eighteen years of experience in medical equipment, with twelve years focused on histopathology equipment. Expertise in customer management, order fulfillment, and product demonstrations. Proficient in CRM systems and data entry, ensuring efficient operations and client interactions. Committed to driving organizational success and enhancing customer satisfaction through effective skills application.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Customer support executive
Warba Medical Supplies Co W.L.L
Kuwait
01.2018 - Current
- Executed installation, commissioning, and maintenance of laboratory equipment for histopathology.
- Provided service support for major automation systems and histopathology equipment by Sakura Finetek.
- Achieved certification from Sakura Finetek Europe on major product lines.
- Installed and maintained five automation projects within Kuwait's Ministry of Health.
- Obtained training in urine analyser products manufactured by Erba Mannheim.
- Performed installation and maintenance of microbiology products from IBS Integra.
- Coordinated spare parts management while maintaining database accuracy and updating service CRM software.
Customer support technician
Al Essa Medical & Scientific Equipment Company
Kuwait
12.2012 - 12.2017
- Installed, trained, and maintained histopathology products from Leica Biosystems.
- Achieved training and certification on major products from Leica Germany.
- Provided secondary support for cardiology and ICU equipment from Spacelabs, Primedics, Carefusion, and Mortara.
- Collaborated with technicians to enhance team coordination and efficiency.
Customer support representative
Schiller Healthcare
Cochin,India, Kerala
06.2008 - 10.2012
- Managed product portfolio for Schiller health care, ensuring quality standards were met.
- Coordinated with three dealers in Kerala to optimise distribution processes.
- Cultivated strong relationships with customers and dealers to enhance service satisfaction.
Customer support representative
Larsen &Toubro Ltd
Cochin,India, Kerala
04.2006 - 05.2008
- Maintained all products manufactured by Larsen & Toubro Ltd to ensure operational efficiency.
- Documented customer interactions to support seamless service delivery continuity.
Education
Diploma of Higher Education - Medical Electronics
IHRD Model Polytechnic College
Kerala,India 06.2003 - 04.2006
Skills
- Customer management
- Order fulfilment process
- Product demonstrations
- Knowledge of crm systems
- Client-Focused approach
- Data entry proficiency
Languages
English
Advanced (C1)
Hindi
Advanced
Malayalam
Proficient (C2)
Affiliations
- Travelling
Certification
- Service training certificates on Tissuetek a120,x120,Autosection,Genie and Film Coverslipper at Sakura Finetek,Netherlands
- Certified on Leica ST5030,CV5030,ASP6025 and RM2255 at Nussloch,Germany.
Timeline
Customer support executive
Warba Medical Supplies Co W.L.L
01.2018 - Current
Customer support technician
Al Essa Medical & Scientific Equipment Company
12.2012 - 12.2017
Customer support representative
Schiller Healthcare
06.2008 - 10.2012
Customer support representative
Larsen &Toubro Ltd
04.2006 - 05.2008
Diploma of Higher Education - Medical Electronics
IHRD Model Polytechnic College
06.2003 - 04.2006
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